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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. Which Communication Manager (CM) ports must be enabled for Avaya Contact Center Control Manager (ACCCM) to connect with CM?

A) 4022 or 4023
B) 5060 or 5061
C) 5022 or 5023
D) 65534 or 65535

2. You are performing a new install of Avaya Contact Center Control Manager (ACCCM).
What are the basic prerequisites for the server operating system?

A) either 32 or 64 Bit Windows R2 2008 server with 2 GB of memory
B) 32 BitLinux server with2GB of memory
C) 64 Bit Windows 2008 R2 server with 4 GB of memory
D) 32 bit Windows 2008 R2 server with 2 GB of memory
E) 32Bit Windows XP with 2 GB of memory

3. A customer received their Avaya Contact Center Control Manager (ACCCM) license file after they installed ACCCM.
Assuming that the ACCCM is running (but not activated), which steps must be executed in the correct older to install and activate the license file?

A) Copy thelicense file to C:\ and reboot the ACCCM server.
B) Copy the license file to the ACCCM license server directory, change theextension to .txt andrestart the Provisioning server.
C) Copy the license file to the ACCCM license server directory, on the ACCCM admin page go to CFG > CM > Licensing, select the location of the license file and upload.
D) Copy the license file to the ACCCM license server directory end restart the ACCCM server.

4. For a customer who has Avaya Contact Center Control Manager (ACCCM), what is a valid reason to install the database on a remote server?

A) ACCCM does not support co-resident install.
B) The remote serveris on a slower speed network.
C) The customer hastoomany servers and wantsto reduce hardware storage inventory.
D) Database redundancy is required and the customer is using an SQL cluster in their environment.

5. The customer has requested that you integrate Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring (QM). You believe that you have completed all steps of the Integration but the Integration is not working. Which statement describes the cause of this problem?

A) The Database Port is setto 1433.
B) The Switch Number was not configured with the SYS_DEVICE_PKvalue obtained from the QM database.
C) The login ID for the Web Service was not configured correctly.
D) The Web Service URL was not configured correctly.

Solutions: