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NEW QUESTION # 14
Which of the following record types would you use in order to view company policies?
- A. Record Producer
- B. Catalog Item
- C. Order Guide
- D. Content Item
Answer: D
Explanation:
Content Item can contain information or a link to a page so it is the best option to use when the content of the catalog item is static.
NEW QUESTION # 15
Which of the following database views is useful if you need to create a report of the changes that were closed by category?
- A. change_request_category_metric
- B. change_request_category_sla
- C. change_request_metric
- D. change_request_sla
Answer: C
NEW QUESTION # 16
Which of the following can be achieved by a user with itil role? (Choose three.)
- A. Import CIs
- B. Subscribe to CI
- C. Create CI
- D. Delete CI
- E. Reconcile CIs
Answer: B,C,D
NEW QUESTION # 17
From which table, is the Incident table extended?
- A. Task [task]
- B. Ticket [ticket]
- C. Work [sn_work]
- D. Task [sn_task]
Answer: A
Explanation:
Change Request [change_request]
Problem [problem]
Incident [incident]
Request [sc_request]
Request Item [sc_req_item]
Service Catalog Task [sc_task]
all extended from task
NEW QUESTION # 18
By default, a business rule causes the Assignment group to be automatically set on a change request record.
How is the group identified?
- A. Change group on CI record, or if empty, the Change group on the Service offering
- B. Support group on CI record, or the default assignment group for the user
- C. Support group on CI record, or if empty, the Support group on the Service
- D. Support group on CI record, or if empty the Support group on the Service offering
Answer: C
NEW QUESTION # 19
True or False: Within a Catalog Item, a 'Container Split' formatter is required between 'Container Start' and
'Container End' to split variables into columns.
- A. True
- B. False
Answer: B
NEW QUESTION # 20
Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?
- A. On the Catalog Item, Columns tab, unselect Quantity column
- B. On the Catalog Item, Cart Layout Related List, set the Quantity record to Inactive
- C. On the Catalog, Advanced View, unselect Use cart layout, select No quantity
- D. On the Catalog Item, Advanced View, unselect Use cart layout, select No quantity Most Voted
- E. On the Cart Layout, Columns tab, unselect Quantity column
Answer: D
NEW QUESTION # 21
Change Management uses the workflow engine by default to facilitate approvals and processing for each type of Change, including Emergency, Normal, and Standard.
- A. True
- B. False
Answer: A
Explanation:
Explanation
The Change lifecycle is driven by workflows. The workflow conditions are based on the Type of Change.
NEW QUESTION # 22
Which of the following represents how Knowledge Management Article publishing is managed?
- A. Any article submitted is automatically published
- B. Each Knowledge Article follows its own Publish and Retire workflow
- C. Publish and Retire workflows are set in the Knowledge Management System Properties
- D. Each Knowledge Base follows its own Publish and Retire workflow
Answer: B
Explanation:
Explanation
Each Knowledge Base can have its own Publish Workflow and Retire Workflow. Each Knowledge Article kicks off an instance of the Publish and Retire workflow defined in the Knowledge Base.
NEW QUESTION # 23
Your customer is a data center. They have a construction department that builds out spaces for new customers. The customer account representatives are responsible for initiating the construction requests. The guidelines are extensive for how to complete the construction request documentation.
Your customer wants the catalog to contain two items:
1. Construction request
2. Getting Started with Construction Requests
The Getting Started Item should contain a link to a Knowledge Article.
What type of item would you use to satisfy the requirement for the Getting Started Item?
- A. Content Item Most Voted
- B. Record Producer
- C. Catalog Item
- D. Order Guide
- E. Knowledge Item
Answer: A
NEW QUESTION # 24
How to allow automatic closure of incident tasks once incident is closed?
- A. Set property com.snc.incident.autoclose.basedon.resolved_at to zero
- B. Set property com.snc.incident.autoclose.based on.resolved_at to Yes
- C. Set property com.snc.incident.incident_task.closure to auto
- D. Set property com.snc.incident.incident_task.closure to true
Answer: D
NEW QUESTION # 25
Which one of the following is the minimum role needed in order to delete a knowledge base?
- A. knowledge manager
- B. admin
- C. Nobody can delete a knowledge base
- D. knowledge admin
Answer: C
NEW QUESTION # 26
What is the purpose of the "Send to event creator" check box in the notification form?
- A. It sends a notification to the author of the event every time the event is triggered.
- B. It allows an email to be sent to the user who triggered an event which caused a notification.
- C. It allows certain users to subscribe to these notifications.
- D. To sends a monthly report to the author of an event with all the times an event was triggered during the month.
Answer: B
Explanation:
If "Send to event creator" checkbox is NOT selected in the notification form, no notification will be sent to the user who triggered the event which caused the notification.
NEW QUESTION # 27
An administrator has initiated the process of deploying changes from a sandbox to the production environment using the Force.com IDE.
Which three pieces of information must be supplied to the IDE during this process? (Choose three.)
- A. The data of the fields which are being deployed
- B. The environment into which the changes will be deployed
- C. The metadata components that need to be deployed
- D. The username and password of the destination environment
- E. The related change set connection information
Answer: B,C,D
NEW QUESTION # 28
Which three statements are correct about change sets? (Choose three.)
- A. There is a feature that allows the user to validate a change set before deploying it.
- B. When custom fields are added to a change set, field-level security is automatically included.
- C. When a component is added to a change set, all dependent components automatically get added.
- D. When a change set is deployed to production, by default, all unmanaged Apex tests will automatically be run.
- E. To use change sets, at least one inbound and one outbound connection must exist.
Answer: A,D,E
NEW QUESTION # 29
When referring to the State of an Incident in server-side code (such as in a Script Include, Business Rule, or UI Action), which method is the preferred way to refer to the State field value?
- A. If a Constant has been defined, such as Incident.State.IN_PROGRESS, use the Constant
- B. Use the value of the choice option, such as 2 to refer to a State of In Progress
- C. Use the getDisplayValue() method to retrieve the Label associated with the State field value
Answer: A
Explanation:
NEW QUESTION # 30
An administrator has been asked to grant read, create and edit access to the product object for users who currently have the standard marketing user profile.
Which two approaches could be used to meet this request? (Choose two.)
- A. Create a permission set with read, create and edit access for the product object and assign it to the marketing users.
- B. Create a new profile for the marketing users and change the access levels to read, create and edit for the product object.
- C. Create a permission set with read and write access for the product object and assign it to the marketing users.
- D. Change the access levels in the marketing user standard profile to read, create and edit for the product object.
Answer: A,B
NEW QUESTION # 31
Which of the following DOES NOT describe the purpose of CMDB?
- A. Critical analysis and decision-making tool to support impact analysis
- B. Inventory of IT assets in stock and available to Users
- C. Centrally managed and controlled 'system of record'
- D. Repository to store IT Service infrastructure components and relationships
Answer: B
Explanation:
Explanation
The Configuration Management Database (CMDB) is a centrally-managed and controlled system of record for all IT service infrastructure components and t heir relationships. It is used by all IT Service Management applications as a critica l analysis and decision-making support tool.
* Identifying the respective support and approval groups.
* Identifying the business criticality of affected Cls to aid in prioritizat ion and escalation.
* Identifying potential upstream or downstream impacts.
NEW QUESTION # 32
A Problem record has been analyzed, and a permanent fix is identified. However, the organization decides not to implement the fix due to a high cost-to-benefit ratio. Which state or action should be selected to formally close the Problem while acknowledging the decision?
- A. Communicate Fix
- B. Assess Risk
- C. Accept Risk
- D. Resolve
Answer: C
Explanation:
In the Problem Management lifecycle within ServiceNow, when a permanent fix is identified but cannot be implemented-due to cost, high risk of downtime, or business priority-the organization must formally acknowledge this decision. By selecting Accept Risk, the Problem record moves to a "Closed" state with a resolution code indicating the risk has been accepted. This ensures the Known Error remains documented in the system (often via an associated Knowledge Article) so that the Service Desk is aware of the workaround, even though a permanent resolution will not be applied.
NEW QUESTION # 33
Which of the following service catalog variable types are NOT supported in Mobile Classic interfaces? (Choose four.)
- A. Lookup Select Box
- B. UI Page
- C. Label
- D. HTML
- E. Container Start
- F. IP Address
Answer: B,C,D,E
NEW QUESTION # 34
You should activate surveys because they are not activated for incidents, by default.
- A. True
- B. False
Answer: A
NEW QUESTION # 35
If importing CI data for business services and servers on which they are deployed from excel, how many transform maps are needed to fully import data?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
Explanation:
*Transform map to populate business services in the Business Service [cmdb_ci_service] table *Transform map to populate servers in the Server [cmdb_ci_server] table *Transform map to populate the relationship between each business service and server
NEW QUESTION # 36
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