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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. An agency plans to roll out Public Sector Solutions for implementing Licensing and Inspections.
As part of the rollout strategy, one of the features they need to enable is Person Accounts. Which statement is true regarding Person Accounts?

A) The Person Account model uses the standard Account object to hold the details about a person.
B) After Person Accounts is enabled in an org, it can be disabled again.
C) Person Accounts bring together fields from Opportunity and Contact.
D) Record Types are not supported for Person Accounts.

2. A Consultant supports the City of Snadboro in setting up a new Licensing & Permitting system.
The City is already using Public Sector Solutions for Emergency Response Management capabilities and is planning to use the Licensing & Permitting capabilities available in the same Salesforce instance. Which of the following configurations directly impacts the City's Salesforce licensing cost?

A) Configuring multiple record types for the Individual Application and the Business License Application for both License & Permit Management and Emergency Response Management.
B) Configuring Business Regulatory Authorization Type Dependencies for external users to view on the Experience site when searching for a specific Permit to apply for.
C) Configuring an Application Object Usage Record to track the number of applications processed for License & Permit Management and Emergency Response Management.
D) Configuring more than ten different OmniScript Application forms and making them available on an Experience Site for external users to apply

3. A government agency is responsible for providing licenses to various sporting events. To acquire the license, individuals need to pay the required fees. The System Administrator for Public Sector Solution main responsibility is to automatically map and set the fees for each application to ensure the correct fees are mapped. Which Business Rules Engine tool is used here?

A) Decision Matrices
B) Data matrices
C) Process Builder
D) Workflow Field Updates

4. A transportation department performs bridge inspections. Inspectors frequently attach dozens of photographs to inspection records. Supervisors want all images to remain associated with each inspection and easily accessible during future audits. Which approach is recommended?

A) Save image URLs in a text field
B) Store photos as Salesforce Files related to the inspection record
C) Upload images into Chatter posts only
D) Email photos to supervisors after each inspection

5. A public sector agency is looking to digitize its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information. Which two are the correct approaches a consultant should take to meet these objectives?

A) Create a custom Case Record Type and leverage a prebuilt Contact Support Form
B) Build a digital experience site using the Help Center template based on the agency's requirement
C) Leverage prebuilt Emergency Service Request flow.
D) Build a digital experience site using pre-configured emergency response management (ERM) specific template

Solutions: