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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which term is used to describe removing something that could have an effect on a service?

A) An IT asset
B) A change
C) A problem
D) An incident

2. Which service value chain activity relates with buying new products?

A) Plan
B) Improve
C) Engage
D) Obtain/build

3. A design team is creating a new workflow and tries to account for every possible exception. What is the consequence of designing the workflow in this way?

A) Achieving stronger overall risk control
B) Creating unnecessary complexity
C) Delivering outcomes more quickly and consistently
D) Ensuring employees always follow processes without question

4. Which BEST explains why an organization might choose to engage external suppliers?

A) To remove the need for oversight, governance, and internal management
B) To minimize reliance on third-party providers
C) To obtain capabilities that are difficult to develop internally
D) To maintain greater control and visibility over service delivery

5. Which of the following BEST describes an outcome in a service relationship?

A) A software product provided to the consumer by the service provider
B) A tangible or intangible deliverable created during a service activity
C) A specific task completed by the service provider as part of service delivery
D) A result achieved by a stakeholder through the use of at least one output

Solutions: