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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer has an IP500 with a single PRI on their system for inbound and outbound calls. They report they are losing calls intermittently during the day. Which two applications can be used to capture the problem? (Choose two.)

A) Call Status
B) System Status
C) Manager TFTP log
D) System Monitor
E) Phone Manager

2. With the release of 1.2 CCR, you now have the ability to have Wallboards. How is the number of unique Wallboard accounts determined?

A) It is equal to the number of licensed Supervisors.
B) It is equal to the number of licensed Users.
C) It is a separately licensed feature of CCR.
D) It is equal to the number of licensed Administrators.

3. The system has had voice quality issues on T1/E1 calls the last few days. Which application can you use to see the history of errors on that line?

A) Customer Call Reporter
B) System Status Application
C) System Monitor
D) Wireshark

4. When considering upgrading an IP Office to a new software version, which four should be considered before upgrading? (Choose three.)

A) Telephone and system features may have changed between loads.
B) All licenses will need to be renewed.
C) Phones may need to be upgraded increasing downtime.
D) Hardware may not be compatible with the new version of IP Office.
E) Older IP Office applications may not be supported.

5. If calls need to be directed to a VoiceMail Pro module named DayAA, what should the destination field of the incoming call route look like?
A . VM:DayAAB . DayAAC . #DayAAD . AA:DayAAA Which three steps must be completed to get Embedded Voicemail (EVM) Dial by Name to work correctly? (Choose three.)

A) Add names to the system directory.
B) Updated prompts are needed on the flash card.
C) Configure Dial By Name action off Auto Attendant.
D) Users need to record their names.
E) Embedded Voicemail code is set.

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