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WGU Operations Management (C215, VDC2) Sample Questions:

1. Which total quality management (TQM) process was developed to stress management's responsibility for quality?

A) 14 points for quality improvement
B) Fitness quality for use
C) Statistical quality control charts
D) Product design quality

2. A company decides and makes plans to enter into a new market.
Which project life cycle phase does this strategy directly relate to?

A) Planning
B) Conception
C) Execution
D) Feasibility analysis

3. Which function does marketing play in a just-in-time (JIT) organization?

A) JIT marketing synchronizes product demand with assembly.
B) JIT marketing simplifies inventory flow.
C) JIT marketing focuses on customer-driven quality.
D) JIT marketing focuses on producer-driven quality.

4. A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle paint options.
Which two operational processes would suit this shop?
Choose 2 answers

A) Batch process
B) Project process
C) Continuous process
D) Line process

5. In which organizational layout would one expect to see items arranged by type?

A) Process
B) Fixed
C) Product
D) Hybrid

Solutions: