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Salesforce NP-Con-101 Exam Syllabus Topics:

Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A nonprofit organization wants a cost-effective solution to generate and send donation acknowledgements automatically to donors via email. Which Salesforce solution should the consultant recommend?

A) Pardot
B) Nonprofit Success Pack
C) Commerce Cloud
D) Marketing Cloud

2. A gift officer is entering donations and wants to track that the donor responded to the most recent direct mail campaign.
Which feature should the consultant configure to record the donor's campaign response?

A) Custonwable Rollups
B) Customizable Campaign Influence
C) Automatic Campaign Member Management
D) Sales Process

3. A consultant is using the Conversion Utility tool to convert an NPSP account model from One-to-One to Household.
Which manual action will the consultant need to take after the Conversion Utility tool runs successfully?

A) Delete One-to-One account records.
B) Select a Primary Contact for each Household Account.
C) Move Opportunities from the One-to-One Accounts to the new Household Accounts and Contacts.
D) Move Tasks from the One-to-One Accounts to the new Household Accounts.

4. A nonprofit organization needs to send a mailing to all clients to invite them to an informational session on its workforce development program. The organization wants to track who it was sent to and who responded. The organization is using the NPSP with the Household Account Model. What should a consultant advise them to do to accomplish this in Salesforce?

A) Create a Campaign, filter a list view for clients and add to Campaign. Create a report with the type Campaigns with Campaign Members.
B) Create a report using the NPSP All Contacts report and add a filter to just include clients
C) Create a Campaign field and add all clients to it, then use the Household Mailing List button to generate the mailing list.
D) Create a mailing list Campaign, then create a report using the type Contacts & Accounts with a filter for clients, then add to Campaign

5. A development associate received a corporate matching gift that the original donor did not indicate was to be matched.
Which solution should the consultant recommend?

A) Create a Lightning quick action declaratively.
B) Select Manage Soft Credits and change the Role for the donor.
C) Create a Contact lookup field on the Opportunity object.
D) Select Find Matched Gifts and click on the Find More Gifts button.

Solutions: