Salesforce Certified B2C Solution Architect: Arch-302 Exam
"Salesforce Certified B2C Solution Architect", also known as Arch-302 exam, is a Salesforce Certification. With the complete collection of questions and answers, Pass4sureCert has assembled to take you through 154 Q&As to your Arch-302 Exam preparation. In the Arch-302 exam resources, you will cover every field and category in Salesforce Architect Certification helping to ready you for your successful Salesforce Certification.
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Salesforce Arch-302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Data Governance | - Access control and identity management - Customer data protection |
| Topic 2: Solution Design for B2C Customer Experience | - Customer journey architecture - Omnichannel experience design |
| Topic 3: Scalability and Performance Design | - Performance optimization strategies - High-volume transaction design |
| Topic 4: B2C Platform Capabilities | - Commerce and engagement tools
|
| Topic 5: Integration Architecture | - API-led connectivity
|
Salesforce Certified B2C Solution Architect Sample Questions:
Northern Trail Outfitters (NTO) wants to use Marketing Cloud to implement an Abandoned Cart Solution Workflow so that personalized messages are sent to shoppers who add items to their cart but abandon the B2C Commerce storefront.
Which two options should a Solution Architect recommended to meet this requirement? Choose 2 answers
- A. Configure B2C Commerce catalog, product, order, and customer data feeds; implement Marketing Cloud collect.js and trigger an abandoned cart message through Journey Builder.
- B. Configure streaming updates for catalog importing, implement Google Analytics tracking, and leverage Journey Builder to trigger an abandoned cart message.
- C. Configure streaming updates for catalog importing, implement the Collect Tracking Code, and leverage Journey Builder to trigger an abandoned cart message.
- D. Configure B2C Commerce catalog, product, inventory, and customer data feeds; implement Marketing Cloud collect.js and trigger an abandoned cart message through Journey Builder.
Correct Answer: A,C 🗳️
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Northern Trail Outfitters (NTO) recently implemented the Service Cloud Connector between B2C Commerce and Service Cloud. They released a new feature that allows customers to add their favorite National Park to their profile. After an attempt to help a customer, a service agent informs the Director of IT that they cannot see or update the new National Park value on the profile in the Service Cloud console.
What should the Solution Architect keep in mind to avoid data exchange issues after implementation?
- A. Check the fieldMapping custom settings in Service Cloud to confirm the nationalParks attribute was mapped from the Commerce Profile to the Service Contact
- B. Check that the nationalParks value was added to the Profile Custom Object in B2C Commerce
- C. Check that the nationalParks value is defined in the json of the B2C Commerce Customer Data API
- D. Check the field-level security for nationalParks is set to read only
Correct Answer: A 🗳️
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A company is in the process of defining the right systems to deliver key capabilities for its B2C business. The company has about 2 million customers, each placing an average of 100 orders each year through its existing B2C Commerce platform. 7 The company needs a system that can;
*Deliver a full list of all customer orders throughout their engagement lifetime
* Provide lifetime engagement tracking and history of the customer
* Calculate the lifetime value of customers based on their orders
Which three systems should a Solution Architect recommend to meet the company's requirements?
Choose 3 answers
- A. Service Cloud
- B. Sales Cloud
- C. Salesforce Order Management
- D. Heroki
- E. Materials Written
- F. Marketing Cloud
Correct Answer: B,C,F 🗳️
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A retail company uses B2C Commerce and Marketing Cloud to enable cross-cloud communication on behalf of its customers. As part of the newsletter signup journey, the company would like to send a coupon code to each customer 3 days after registration. Once the coupon code has been redeemed, the company would like to alter the customer's journey to stop reminder emails.
Which two configuration steps should a Solution Architect take to ensure the customer's journey is updated after the coupon code is used?
Choose 2 answers
- A. After purchase, use Marketing Cloud to request coupon redemption details from the B2C Commerce service definition.
- B. After purchase, use the B2C Commerce service definition to send redemption data to Marketing Cloud.
- C. Create a service definition in B2C Commerce that points to Marketing Cloud's SOAP API.
- D. Create a service definition in B2C Commerce that points to Marketing Cloud's REST API.
Correct Answer: B,D 🗳️
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Northern Trail Outfitters (NTO) wants to consolidate various legacy commerce platforms into one centrally- managed platform on B2C Commerce. The IT department has been working extensively with web frameworks (such as React and Angular) in recent years and wants to leverage the benefits of B2C Commerce, but maintain the flexibility of the user experience using headless commerce.
Which three considerations, beyond user experience, should a Solution Architect consider before confirming a headless approach?
Choose 3 answers
- A. Available Service, Marketing, and LINK accelerators may not work without modifications when using a headless approach
- B. Features that are available by default in the Storefront Reference Architecture (SFRA) app will need to be custom built in custom frameworks
- C. Developers will still be required to use the Commerce SDK for security purposes
- D. Developers familiar with the web frameworks (React, Angular) will be familiar with the framework used by B2C Commerce
- E. Additional infrastructure (for example Heroku servers) may be required to host the application
Correct Answer: A,B,E 🗳️
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