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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. An Agentforce has created a copilot custom action using flow as the reference action type.
However, it is not delivering the expected results to the conversation preview, and therefore needs troubleshooting. What should the Agentforce Specialist do to identify the root cause of the problem?

A) In Copilot Builder within the Dynamic Panel, turn on dynamic debugging to show the inputs and outputs.
B) Copilot Builder within the Dynamic Panel, confirm selected action and observe the values in Input and Output sections.
C) In Copilot Builder, verify the utterance entered by the user and review session event logs for debug information.

2. Universal Containers plans to enable Agentforce in Slack so teams can interact with agents directly in Slack channels. Which description represents the key steps required to enable Agentforce in Slack?

A) Enable the default Slack channel Agentforce, and assign Slack agent access to users.
B) Configure the Slack workflow to invoke the Agentforce API, enabling users to interact with agents through predefined triggers and automated steps,
C) Configure the Slack agent connection and, in Manage Agentforce, install the agent, then assign agent access to users.

3. Universal Containers is very concerned about security compliance and wants to understand:
- Which prompt text is sent to the large language model (LLM)
- How it is masked
- The masked response
What should the Agentforce Specialist recommend?

A) Enable audit trail in the Einstein Trust Layer.
B) Ingest the Einstein Shield Event logs into CRM Analytics.
C) Review the debug logs of the running user.

4. Universal Containers (UC) would like to implement the Sales Development Representative (SDR) Agent. Which channel consideration should UC be aware of while implementing it?

A) SDR Agent only works in the Email channel.
B) SDR Agent must also be deployed on the company website.
C) SDR Agent must be deployed in the Messaging channel.

5. An Agentforce Specialist is creating a custom agent action. The topic is selected correctly, but the action is not. Which setting should the Agentforce Specialist test and iterate on to ensure the action performs as expected?

A) Action Instructions
B) Classification Description
C) Action Scape

Solutions: