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WGU Principles-of-Management Exam Syllabus Topics:

WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

1. What isa clear and concise statement ofthe basic purpose of an organization? Choose 1 answer

A) Its goal
B) Its mission
C) Its objective
D) Its vision

2. What is the process that Includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes? Choose 1 answer

A) Customer association organization
B) Customer relationship management
C) Customer connection society
D) Customer liaison policy

3. What is the purpose of a value chain analysis? Choose 1 answer

A) To allow the company to implement an intranet and develop automated processes
B) To determine company stockholder satisfaction
C) To help the company determine its commitment to ethics and social responsibility
D) To allow the company to use a systematic approach in developing a competitive advantage

4. A team leader is having a difficult time implementing the company's new scheduling policy, which does not take into account seniority. The team is aware of the problem and has discussed options to deal with it, but no definitive solutions have been determined.
Which stage in the change process is the team experiencing?
Choose 1 answer

A) Contemplation
B) Preparation
C) Action
D) Precontemplation

5. A company is attempting to be efficient by offering a no-trills product. What type of strategy is the company pursuing? Choose 1 answer

A) Functional
B) Operational
C) Resource
D) Low-cost

Solutions: