ITIL 4 Specialist: High-Velocity IT: ITIL-4-HVIT Exam


"ITIL 4 Specialist: High-Velocity IT", also known as ITIL-4-HVIT exam, is a Peoplecert Certification. With the complete collection of questions and answers, Pass4sureCert has assembled to take you through 113 Q&As to your ITIL-4-HVIT Exam preparation. In the ITIL-4-HVIT exam resources, you will cover every field and category in Peoplecert ITIL Certification helping to ready you for your successful Peoplecert Certification.

  • Exam Code: ITIL-4-HVIT
  • Exam Name: ITIL 4 Specialist: High-Velocity IT
  • Total Questions: 113

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
  • 1. The characteristics of high-velocity IT
    • 2. Digital technology and digital organizations
      Topic 2: Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
      • 1. Focus on value
        • 2. Optimize and automate
          Topic 3: Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
          • 1. Designing and delivering digital products
            • 2. Operating and improving digital products
              Topic 4: Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
              • 1. Feedback loops and continual improvement
                • 2. Customer and stakeholder value
                  Topic 5: Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
                  • 1. Deployment management
                    • 2. Business analysis
                      • 3. Service validation and testing
                        • 4. Information security management
                          • 5. Architecture management

                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

                            An organization says it wants to become "high velocity," so it instructs all teams to release changes faster. As a result, failed changes increase, employees feel pressured, and customers complain about instability.
                            What is the BEST conclusion?

                            • A. The organization should stop using automation tools
                            • B. The organization should continue, because velocity always increases value
                            • C. The organization should separate development and operations teams completely
                            • D. The organization has focused on speed without balancing other HVIT objectives
                            Reveal Solution  Discussion  0

                            Correct Answer: D  🗳️

                            Explanation: Only visible for Pass4sureCert members. You can sign-up / login (it's free).

                            Which high-velocity IT objective helps a digital organization to ensure that the risks it takes are aligned with the corporate direction?

                            • A. Valuable investments
                            • B. Resilient operations
                            • C. Assured conformance
                            • D. Co-created value
                            Reveal Solution  Discussion  0

                            Correct Answer: A  🗳️

                            Explanation: Only visible for Pass4sureCert members. You can sign-up / login (it's free).

                            Users have many communication channels for support but complain that they do not receive timely updates and that sometimes their incidents and requests are lost. Users are often asked to provide the same information multiple times when contacting the service desk.
                            Which is the BEST improvement approach?

                            • A. Improve service desk staff training so that they have more empathy with users and avoid asking unnecessary questions
                            • B. Improve user training so that they provide all the information that is needed whenever they contact the service desk
                            • C. Create separate channels for incidents and requests so that issues affecting customers can be handled as a priority
                            • D. Integrate the communication channels to enable the sharing of information and consistent support across channels
                            Reveal Solution  Discussion  0

                            Correct Answer: D  🗳️

                            A team automatically runs unit, integration, and security tests every time code is committed, and blocks the pipeline if any test fails.
                            Which technique is being applied?

                            • A. Post-implementation review
                            • B. Chaos engineering
                            • C. Service validation sign-off by a change advisory board
                            • D. Continuous testing
                            Reveal Solution  Discussion  0

                            Correct Answer: D  🗳️

                            Explanation: Only visible for Pass4sureCert members. You can sign-up / login (it's free).

                            A software development team is experiencing issues understanding the requirements of an unpredictable and fluctuating market. This has resulted in some releases missing valuable features.
                            Which technique will BEST support the software development team in resolving these issues?

                            • A. Kanban
                            • B. Chaos engineering
                            • C. Continual business analysis
                            • D. Minimal viable product
                            Reveal Solution  Discussion  0

                            Correct Answer: C  🗳️

                            Explanation: Only visible for Pass4sureCert members. You can sign-up / login (it's free).

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