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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

Question 1

Welche Rolle oder Funktion ist für die Überwachung von Aktivitäten und Ereignissen in der IT-Infrastruktur verantwortlich?

A. Service Level Management
B. Kapazitätsverwaltung
C. Incident Management
D. IT-Betriebsmanagement

Question 2

Wie funktioniert Problem Management mit Change Management?

A. Durch Ausgabe von RFCs für permanente Lösungen
B. Indem Sie mit Benutzern zusammenarbeiten, um deren IT-Konfigurationen zu ändern
C. Durch die Installation von Änderungen zur Behebung von Problemen
D. Durch Verhandlungen mit dem Incident Management über Änderungen in der IT zur Problemlösung

Question 3

Welche der folgenden Vorteile ergeben sich für die Implementierung von Service Transition?
1. Fähigkeit zur schnellen Anpassung an neue Anforderungen
2. Reduzierte Kosten für die Entwicklung neuer Dienste
3. Verbesserter Erfolg bei der Implementierung von Änderungen

A. nur 1 und 3
B. nur 1 und 2
C. nur 2 und 3
D. Keine der oben genannten

Question 4

In welchem Dokument würden Sie eine Übersicht über die tatsächlichen Serviceleistungen im Vergleich zu den Zielen erwarten?

A. Operational Level Agreement (OLA)
B. Service Level Agreement (SLA)
C. SLA-Überwachungstabelle (SLAM)
D. Kapazitätsplan

Question 5

Welches der folgenden Merkmale ist KEIN Merkmal eines Prozesses?

A. Es ist messbar
B. Eine Methode zum Strukturieren einer Organisation
C. Reagiert auf bestimmte Ereignisse
D. Liefert bestimmte Ergebnisse

Solutions: