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Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Your customer's "Chat Survey Score" report contains valid records; however all of the average scores to be zero.
What two steps will correct this?

A) Refresh the Chat Survey report.
B) Ensure the survey's questions are included In the "Chat Survey Score" report.
C) Add values to the Score field in the Survey Questions.
D) Change the Survey questions to a Matrix type.
E) Update the Filters in the report.
F) Change the format of the Average Score.

2. Which three actions must be performed in order to configure cloud Monitor?

A) Add or update staff accounts to use profiles that include Cloud Monitor permissions.
B) Set up a Cloud Monitor search schedule.
C) Add or update profiles to include permission to add themes and Clustering.
D) Add or update navigation sets to include the Cloud Monitor navigation button and component
E) Add or update a list of favorites.
F) Add or update profiles to include-Cloud Monitor permissions.

3. During requirements gathering, your customer determines that since they will be directing customers to support pages from their website, they would like the default Home page to be removed.
Which three of the available options are required to complete this requirement?

A) Update the config verb CP_Login_URL
B) Remove the "Home page" navigation option from the template file.
C) Upgrade the site.css file to remove references to the Home page.
D) Delete the home.php file from the customer portal site.
E) Update the config verb CP_HOME_URL.

4. Your customer has asked that all incidents be "scanned" for words that may revolve around product defects and injures so that they can alert their risk management team of any possible product issues or liability. The customer accepts that 100% accuracy is not available, and accepts that they will be false positives and a margin for error.
They have provided you he following words to be "scanned":
-Mouth -Jaw -Cheek -Jowl -Chin
-Oral
-Palate
The customer requires the following:
-Match whole words only
-All valid words must be preceded with a space.
-All valid words must be spelled correctly.
-All words must be directly followed by a meta character in this list:
-, {comma}
-. {period}
-' {single quote}
-" {double quote}
-; {semi colon}
-: {colon}
-{space}
-! {exclamation point}
-? {question mark}
-& {ampersand}
You decide to use a regular expression to search for these words in all incoming emails.
^mouth [ , | . | ' | " | ; | : | | ! | ? | & ] | \ jaw [| , | . | ' | " | : | ! | &] | \ cheek [ , | ' | ; | : | | ! | ? | &] | \
jowl [ , | . | ' | ; | | !| ? | &] | \ chin$ [ , | . | ' | " | ; | | ! | ? | & ] | \ oral [ , | . | ' | " | : | | ? | & ] | \ pallate [
, | . | ' | " | : | | ! | ? | &] | \
Identify the three words that will be correctly matched to this regular expression.

A) Jaw
B) Jowl
C) Oral
D) Chin
E) Mouth
F) Cheek
G) Palate

5. Your customer has created a new script and has deployed it to the agents in their call center within their incident workflow.
They have noticed an issue that all of their agents cannot end the script of the places that were designed to.
Identity the two reasons for this.

A) There are no return events listed in the incident workflow for the script to use.
B) The agents cannot get to the pages where they can end the script.
C) There are no exit or finished events being triggered on the script pages.
D) There are no script beginning and ending buttons enabled for the script pages.

Solutions: