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Oracle 1Z0-1037-21 Exam Syllabus Topics:

SectionObjectives
Integration and Extensibility- Integration with Oracle CX applications
  • 1. REST APIs and extensions
    • 2. Service Cloud integration
      Reporting and Analytics- Knowledge usage analytics
      • 1. Reports and dashboards
        • 2. Content performance metrics
          Search and User Experience- Knowledge search configuration
          • 1. User-facing knowledge experience
            • 2. Search indexing and tuning
              Configuration and Setup- Initial system configuration
              • 1. Roles and permissions configuration
                • 2. Setup of Knowledge Management application
                  Knowledge Management Overview- Core concepts of Oracle Knowledge Management
                  • 1. Knowledge base structure and components
                    • 2. Knowledge lifecycle management
                      Knowledge Authoring and Content Management- Creating and managing knowledge articles
                      • 1. Publishing workflows
                        • 2. Templates and content types

                          Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

                          Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)

                          • A. privileges
                          • B. content life cycle events
                          • C. user roles
                          • D. notification configuration
                          • E. configured workflow processes
                          Reveal Solution  Discussion  0

                          Correct Answer: B,E  🗳️

                          Explanation: Only visible for Pass4sureCert members. You can sign-up / login (it's free).

                          What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?

                          • A. 10 MB
                          • B. 5 MB
                          • C. 25 MB
                          • D. 30 MB
                          • E. 20 MB
                          Reveal Solution  Discussion  0

                          Correct Answer: E  🗳️

                          Explanation: Only visible for Pass4sureCert members. You can sign-up / login (it's free).

                          In Knowledge Advanced, if 1000 documents were linked to cases 1000 times before tuning, then how many times should they be linked after tuning, such that the tuning impact is negative and you may need to revise the changes?

                          • A. 1000
                          • B. 100
                          • C. 500
                          • D. 250
                          Reveal Solution  Discussion  0

                          Correct Answer: A  🗳️

                          Explanation: Only visible for Pass4sureCert members. You can sign-up / login (it's free).

                          What two factors are responsible for ranking of an answer? (Choose two.)

                          • A. number of searches for that answer article
                          • B. solved count based on customer activity
                          • C. display position
                          • D. number of answers linked to that answer
                          Reveal Solution  Discussion  0

                          Correct Answer: A,C  🗳️

                          Explanation: Only visible for Pass4sureCert members. You can sign-up / login (it's free).

                          How do you pass Oracle Service Cloud username and password credentials to RightNowSyncPortClient?

                          • A. _service =new RightNowSyncPortClient();_service.ClientCredentials.UserName = "test"
                            ;_service.ClientCredentials.Password = "password";
                          • B. _service = new RightNowSyncPortClient();_service.ClientCredentials.UserName.UserName = "test"
                            ;_service.ClientCredentials.UserName.Password = "password";
                          • C. _service = new RightNowSyncPortClient();_service.UserName.UserName = "test"
                            ;_service.UserName.Password = "password";
                          • D. _service = newRightNowSyncPortClient();_service.UserName = "test" ;_service.Password =
                            "password";
                          Reveal Solution  Discussion  0

                          Correct Answer: B  🗳️

                          Explanation: Only visible for Pass4sureCert members. You can sign-up / login (it's free).

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