NCSS-Contact Center Manager RIs.6.0 Technical Support: 920-163 Exam
"NCSS-Contact Center Manager RIs.6.0 Technical Support", also known as 920-163 exam, is a Nortel Certification. With the complete collection of questions and answers, Pass4sureCert has assembled to take you through 63 Q&As to your 920-163 Exam preparation. In the 920-163 exam resources, you will cover every field and category in NCSS Certification helping to ready you for your successful Nortel Certification.
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Nortel 920-163 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation & Configuration | 25% | - Database configuration - Client software deployment - Server installation and setup - Network and security settings |
| Topic 2: System Architecture & Overview | 20% | - Contact Center Manager Rls.6.0 components - Integration with CS1000 and Meridian systems - Server and client architecture |
| Topic 3: Administration & Operation | 25% | - Real-time monitoring and reporting - User and agent management - Call routing and skill group configuration - System backup and restore procedures |
| Topic 4: Upgrades & Licensing | 10% | - Compatibility checks - Version upgrades and patches - License management and validation |
| Topic 5: Maintenance & Troubleshooting | 20% | - Service and process recovery - Common hardware and software issues - Performance tuning and optimization - Log analysis and error diagnosis |
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