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NHA Phlebotomy Technician Certification Exam (CPT) Sample Questions:

1. Which of the following actions demonstrates active listening by a phlebotomist?

A) Interrupting the patient to save time
B) Explaining that all patients feel the same way
C) Looking away while the patient speaks
D) Restating the patient's concern for clarification

2. A blood specimen is rejected by the laboratory for testing. Which of the following actions should the phlebotomist take?

A) Contact the patient to repeat venipuncture collection.
B) Document in the patient's health record to redraw for the next yearly visit.
C) Shred the test result documentation.
D) Send the patient their laboratory results via mail.

3. A phlebotomist centrifuges a serum specimen before it has fully clotted. Which of the following is most likely to occur?

A) The specimen volume will increase.
B) The tube additive will be neutralized.
C) The specimen will become sterile.
D) Fibrin strands can form in the serum.

4. When performing a capillary collection, which of the following tubes should a phlebotomist collect last?

A) Red
B) Lithium heparin
C) Microhematocrit
D) Lavender

5. Which of the following terms means a decrease in white blood cells?

A) Leukopenia
B) Thrombocytopenia
C) Erythrocytosis
D) Leukocytosis

Solutions: