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IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1 Sample Questions:

1. WebSphere Commerce helps businesses to deliver and manage brand experience across which of the following channels and touchpoints?

A) WebSphere Commerce does not manage the customer experience.
B) Any B2C touchpoint, excluding B2B.
C) Web only.
D) Web, mobile, call center, in-store, and extended channels such as social networks.

2. WebSphere Commerce platform empowers business users to manage the brand experience using which of the following tools?

A) Starter Stores
B) Management Center tools
C) Rational Application Development tools
D) WebSphere Commerce Admin Console

3. The ability to have multiple quotes assigned to a single opportunity enables sales people to ________________.

A) handle approvals of quotes
B) make quote negotiationsmore effective since alternative quotes can be presented to a prospect
C) find the optimal price point of a quote
D) Both A and B.

4. What are manual pricing rules?

A) Pricing rules that are automatically applied to aquote by the system.
B) Pricing rules that always require approval by a sales manager if applied.
C) Pricing rules that allow discounting of shipping costs.
D) Pricing rules that are suggested by the system for a sales rep to use in a quote.

Solutions: