IBM Enterprise Storage Technical Support: C9020-971 Exam


"IBM Enterprise Storage Technical Support", also known as C9020-971 exam, is a IBM Certification. With the complete collection of questions and answers, Pass4sureCert has assembled to take you through 55 Q&As to your C9020-971 Exam preparation. In the C9020-971 exam resources, you will cover every field and category in Certified Specialist Certification helping to ready you for your successful IBM Certification.

  • Exam Code: C9020-971
  • Exam Name: IBM Enterprise Storage Technical Support
  • Total Questions: 55

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IBM C9020-971 Exam Syllabus Topics:

SectionWeightObjectives
Installation and Configuration25%- Software Setup and Initialization
- Network Connectivity and SAN Configuration
- System Planning and Requirements
- Hardware Installation
Maintenance and Support15%- Replacement Procedures
- Firmware and Software Upgrades
- Support Portal and Resources
Backup, Recovery and Data Protection15%- Archive and Retention
- Replication and Mirroring
- Snapshot and FlashCopy
IBM Storage Product Overview20%- XIV Storage System
- Storwize / SAN Volume Controller
- IBM Spectrum Storage Suite
- DS8000 Series
- FlashSystem Family
Troubleshooting and Problem Determination25%- Connectivity and Path Failures
- Diagnostic Tools and Utilities
- Performance Issues
- Error Log Analysis

IBM Enterprise Storage Technical Support Sample Questions:

What should a storage specialist do to verify that a heterogeneous solution is supported by IBM?

  • A. Check Systems Storage Interoperation Center
  • B. Perform a proof-of-concept
  • C. Consult the installation guide
  • D. Verify the solution using IBM Red Books
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for Pass4sureCert members. You can sign-up / login (it's free).

A customer needs to implement Easy Tier in its data center for better and faster performance.
Which IBM product should the technical specialist propose?

  • A. XIV
  • B. ProtecTIER TS7650G
  • C. SONAS
  • D. DS8870
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

What is the minimum role level needed to download support log files to troubleshoot the IBM SAN Volume Controller?

  • A. Service
  • B. Monitor
  • C. Security Administrator
  • D. Copy Operator
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for Pass4sureCert members. You can sign-up / login (it's free).

Which feature of the XIV system is a technical advantage over competitive storage arrays?

  • A. SSD adaptive read caching
  • B. Deduplication
  • C. Software bundled with IBM Spectrum Control
  • D. Encryption at any time
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for Pass4sureCert members. You can sign-up / login (it's free).

A customer's data center was constructed 15 years ago. Since then its growth has
exceeded expectations and necessitated the deployment of a large number of servers, storage subsystems, and switches. The energy company is currently providing the maximum amount of electricity to the data center.
What should the IBM Technical Specialist do to enable the customer's continued ability to expand its computer and storage growth?

  • A. Perform a consolidation study in order to reduce the energy used by the equipment in the data center.
  • B. Replace the existing equipment with Energy Star compliant equipment to reduce energy requirements.
  • C. Determine how energy allocated to IT resources is used to produce business results.
  • D. Help to relocate the existing equipment to a larger data center with increased capacity from the electric company.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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