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GAQM CHRM-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HR Training for the Non HR Managers | - Forecasting - Skills Inventory - Advertising Guidelines - Termination - Performance Reviews - Finding Candidates - Preparing for the Interview - Defining Human Resources - Position Profiles and Job Descriptions - Job Competencies - Screening Resumes - Compensation and Benefits - Employee Orientation - Discipline - Privacy Issues - Conducting the Interview - Absenteeism - Planning Training - Exit Interviews - Diversity - Job Analysis |
| Topic 2: Talent Management | - Succession planning - Evaluating the talent plan - Keeping people interested - Talent management and performance management - Creating a talent management plan - Talent review meetings - Communicating with high potentials - Conducting talent assessments - Development strategies - Competency-based programs - Compensation and benefits - Fostering engagement - Identifying talent |
| Topic 3: Conflict Resolution | - Role of communication in conflict resolution - Helping others through conflict - Conflict and its resolution - Conflict resolution styles - Defining conflict and types of conflict |
| Topic 4: Conducting Effective Performance Reviews | - Planning and conducting interview reviews - Types of performance reviews - Setting standards and goals - Appraisal preparation - Feedback and communication skills - Common errors and solutions - The performance management process - Performance management checklists - Accepting criticism - Coaching and maintaining performance - Creating a performance development plan |
| Topic 5: Employee Dispute Resolution | - The Peer Review Panel - Initiating the Process - Asking Questions - What is Peer Review? - The Peer Review Process |
| Topic 6: Anger Management | - Managing anger - Using an anger log - How anger affects thinking - Communication tips and tricks - Costs and pay-offs of anger - Understanding what is anger |
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