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Salesforce Certified Field Service Consultant: FS-Con-101 Exam
"Salesforce Certified Field Service Consultant", also known as FS-Con-101 exam, is a Salesforce Certification. With the complete collection of questions and answers, Pass4sureCert has assembled to take you through 165 Q&As to your FS-Con-101 Exam preparation. In the FS-Con-101 exam resources, you will cover every field and category in Field Service Lightning program Certification helping to ready you for your successful Salesforce Certification.
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- Exam Code: FS-Con-101
- Exam Name: Salesforce Certified Field Service Consultant
- Certification Provider: Salesforce
- Corresponding Certification: Field Service Lightning program
- Updated: Sep 15, 2026
- No. of Questions: 165 Questions & Answers with Testing Engine
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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Work Orders | 23% | - Explain the work order lifecycle and applicable statuses - Given a scenario, configure work order processes, parameters, and field settings - Distinguish between work order line item types and their usage - Apply the appropriate product and price book configurations for a scenario |
| Topic 2: Asset and Maintenance Management | 5% | - Given a scenario, determine the appropriate asset management setup - Explain how maintenance plans and maintenance rules are used |
| Topic 3: Managing Resources | 16% | - Explain the relationships between service territories, operating hours, and shifts - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) - Demonstrate how to use time off to manage resource availability |
| Topic 4: Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Topic 5: Managing Scheduling and Dispatch | 28% | - Given a scenario, determine the appropriate dispatch and scheduling settings - Explain the difference between global, local, and emergency scheduling - Explain the usage of complex work and work capacity - Determine the appropriate optimization rules and service objectives for a scenario - Demonstrate how to use the dispatcher console |
| Topic 6: Inventory and Order Management | 10% | - Explain the inventory and order management process - Given a scenario, determine the appropriate settings for product item tracking - Distinguish between product items, product item transactions, and product requests |
| Topic 7: Field Service Mobile App | 10% | - Given a scenario, determine the appropriate configuration for the Field Service mobile app - Explain how to use the Field Service mobile app to perform field service tasks - Demonstrate how to configure offline data and push notifications |
| Topic 8: Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
Salesforce Certified Field Service Consultant Sample Questions:
Universal Containers wants to reduce its mean-time-to-service.
Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers
- A. Knowledge Base
- B. Adjust Scheduling Policy
- C. Customer Entitlements
- D. Dispatching
- E. Scheduling
Correct Answer: A,D,E 🗳️
Explanation: Only visible for Pass4sureCert members. You can sign-up / login (it's free).
Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue.
Which sequence of steps should a Consultant recommend to dispatch the Technician?
- A. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
- B. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
- C. Create Work Order, Create Case, Dispatch Work Order, Create ServiceAppointment.
- D. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
Correct Answer: B 🗳️
Explanation: Only visible for Pass4sureCert members. You can sign-up / login (it's free).
universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.
How should the consultant make this requirement?
- A. Create a two-service crew
- B. Create a crew with two technicians
- C. Create a work rule with two required skills
Correct Answer: B 🗳️
Explanation: Only visible for Pass4sureCert members. You can sign-up / login (it's free).
Universal Containers wants to dispatchemergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?
- A. Write a batch Apex class to unschedule low priority work orders.
- B. Apply the Reshuffle action within the Gantt.
- C. Define a Global Optimization job to run hourly.
- D. Create a custom Gantt action to call an Apex class to reschedule appointments.
Correct Answer: B 🗳️
Explanation: Only visible for Pass4sureCert members. You can sign-up / login (it's free).
Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers
- A. Leverage the Match Skills Work Rule when scheduling appointments.
- B. a Create Skills that relate to qualifications from theSkills tab and assign them to a Service Resource.
- C. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
- D. Leverage the Match Skills Scheduling Policy when scheduling appointments.
Correct Answer: A,B 🗳️
Explanation: Only visible for Pass4sureCert members. You can sign-up / login (it's free).
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