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EXIN ITIL Foundation (V4) Sample Questions:

1. What is recommended by the guiding principle 'progress iteratively with feedback'?

A) An improvement initiative that is broken into a number of manageable sections
B) An assessment of how all the parts of an organization will affect an improvement initiative
C) The identification of all interested parts at the start of an improvement initiative
D) A current state assessment that is carried out at the start of an improvement initiative

2. Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

A) Deliver and support
B) Plan
C) Improve
D) Design and transition

3. A flaw in an application could cause a service to fail IT staff are actively analysing the application to try and understand what is going on. What is the correct name for this type of flaw?

A) Problem
B) Incident
C) Event
D) Known error

4. Identify the missing word in the following sentence.
A customer define is the [?] for a service and takes responsibility for the outcomes of service consumption.

A) Suppliers
B) Requirements
C) products
D) Resources

5. Which activity contributes to the 'where are we now?' step of the 'continual improvement' model?

A) Performing baseline assessments
B) Defining the improvement plan
C) Understanding the business mission
D) Executing improvement actions

Solutions: