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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

Question 1

Logan has recently been appointed to the position of Operations Manager within in IT firm. The CEO has charged Logan with improving the performance of the department, in particular, in ensuring that promises made to customers are kept. Logan is therefore prioritising KPIs for the team including the delivering of services on-time and customer retention.
Which of the 5 Performance Objectives of Operations Management is Logan focusing on?

A. quality
B. speed
C. dependability
D. flexibility

Question 2

The DMAIC Methodology includes five phases, what are these?

A. define, manufacture, apply, increase, conclude
B. design, manufacture, analyse, implement, control
C. define, measure, analyse, improve, control
D. design, measure, apply, improve, consult

Question 3

Under what circumstances would an 'intermittent operations' process be the most suitable?

A. an organisation with low numbers of manufacturing staff
B. where quality assurance must be carried out regularly
C. in high value, high volume production
D. many different items are produced in low quantities

Question 4

There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company.
Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety

Which of the following will you put into box 8?

A. volume
B. visibility
C. variety
D. variation

Question 5

Continuous Operations is a manufacturing methodology which is driven by forecasted customer numbers and has a low level of work-in-progress inventory. Is this true?

A. no- in continuous operations actual customer numbers are used
B. yes- in continuous operations there is a low level of automation
C. yes- in continuous operations there is a high level of standardisation
D. no- in continuous operations there is a high level of work-in-progress inventory

Solutions: