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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. A useful Add-on is missing from the IBM Support Assistant Tool. What does the Level 1 support professional needs to do?

A) Reinstall Add-on.
B) Update workbench with Add-on.
C) Reinstall latest version of workbench.
D) Use IBM Support Assistant Lite with Add-on.

2. At what stage must the OneTeam Format Alter (1654) be completed?

A) Before escalating the PMR to L2 support.
B) When analyzing the problem.
C) During Problem Management Record (PMR) closure.
D) After the customer has been contacted for the first time.

3. When actively working with a customer on a PMR and the problem is resolved, what is the best practice to close the PMR?

A) Ask the customer for positive confirmation that the problem is resolved and that they agree the PMR may be closed.
B) Discuss with a coworker as to whether the PMR should be closed.
C) Ask the customer for positive confirmation that the problem is resolved and follow-up a week later even if the customer states the PMR may be closed.
D) Close the PMR without asking the customer if there is anything else IBM can help with.

4. What is the best reason for quality written technical communication?

A) Allows IBM to stay competitive, helps sell the product, provides greater understanding of message, and ensures less confusion of meaning and intent.
B) To ensure our customers can understand what has been written.
C) Allows IBM to be competitive, provides greater understanding of message, and ensure less confusion of meaning and intent.
D) To ensure our clients can read and understand emails.

5. Explain why the customer would use a Problem Management Record (PMR) online tool (e.g.. Electronic Service Request (ESR), Service Request (SR))?
It is an IBM application where customers can:

A) download official patches and fixes for their PMRs.
B) register and ask for software support.
C) search for old PMRs, including their own.
D) open, update and list their PMRs.

Solutions: