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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. Prior to transferring a OneTeam PMR to the BackEnd , a problem summary should be added to the PMR. The OneTeam process uses the term EDANT to describe the mandatory information that should be included in the problem summary.
What does the N in EDANT stand for?

A) Nice to have
B) New customer contact
C) Named Advice
D) Next Action

2. What is the meaning of Premium Support - Onsite Technical Support Services?

A) Helping to design a customer solution.
B) Performs product installation at the customers' site.
C) Manage customer when he is complaining.
D) Provides on-site knowledge transfer and hands on training.

3. A new FrontEnd engineer would like a tool that will provide the latest information by product that can be personalized to their needs.
Where can this be found?

A) IBM Your News Lotus Notes Database
B) IBM Intranet Page
C) IBM ISSTWorkbench
D) IBM My Support webpage

4. When does a PMR need to be re-entitled?

A) When customer's telephone number is changed.
B) When the product compid is changed.
C) When you find an APAR for the customer's problem.
D) When the customer cannot speak English.

Solutions: