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The KPI Institute C-KPIP Exam Syllabus Topics:

The KPI Institute Certified KPI Professional Sample Questions:

Question 1

Which KPI should be used to balance "First call resolution rate (%)"?

A. Improve call resolution
B. Calls per hour (#)
C. Calls per staff (#)
D. Call duration (# / time)

Question 2

Which KPI measures the achievement of the following objective: "Operate a safe working environment"?

A. HSSE staff certified in First Aid (%)
B. HSSE staff per production worker (%)
C. Lost Time Injury Frequency Rate (LTIFR) (#)
D. HSSE budget ($)

Question 3

Which of the statements represents an objective?

A. All the answers
B. Reach $1M in revenues by 2013
C. Improve business profitability
D. Achieve 50% growth in profits

Question 4

In which stage of the Value Flow Analysis should "Time to complete an order (# / time)" be monitored?

A. Process
B. Output
C. Outcome
D. Input

Question 5

Which type of graph is ideal for trend analysis?

A. Scatter graphs
B. Line charts
C. Spaghetti charts
D. Bullet graphs

Solutions: