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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. When a business is always looking for small things that can improve the overall customer experience we call it:

A) Continually getting better.
B) Improving the business.
C) Better business.
D) Continuous improvement.

2. An employee who has the skills to deal effectively in customer facing roles within the business is called a:

A) Effective customer professional.
B) Trained salesperson.
C) Customer focused professional.
D) Customer service professional.

3. A customer who is very results focused and direct would be classed as an:

A) Amiable type.
B) Authoritative type.
C) Analytical type.
D) Assertive type.

4. When communicating with a customer by writing a letter you should:

A) Never sign the letter yourself.
B) Sign the letter yourself.
C) None of the above.
D) Make the letter long and interesting.

5. An undifferentiated targeting strategy is used when a product or service has:

A) Not been differentiated in the market place.
B) Been selected been specially developed for a particular market segment.
C) More than one customer segment.
D) No price difference attached to it.

Solutions: