Salesforce Certified B2C Solution Architect: Arch-302 Exam

"Salesforce Certified B2C Solution Architect", also known as Arch-302 exam, is a Salesforce Certification. With the complete collection of questions and answers, Pass4sureCert has assembled to take you through 154 Q&As to your Arch-302 Exam preparation. In the Arch-302 exam resources, you will cover every field and category in Salesforce Architect Certification helping to ready you for your successful Salesforce Certification.

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  • Exam Code: Arch-302
  • Exam Name: Salesforce Certified B2C Solution Architect
  • Certification Provider: Salesforce
  • Corresponding Certification: Salesforce Architect
  • Updated: Sep 14, 2026
  • No. of Questions: 154 Questions & Answers with Testing Engine
  • Download Limit: Unlimited

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Salesforce Arch-302 Exam Syllabus Topics:

SectionObjectives
Integration Architecture- API-led connectivity
  • 1. REST/SOAP APIs usage
    • 2. MuleSoft integration patterns
      - Event-driven architecture
      • 1. Streaming and event bus design
        Scalability and Performance Design- High-volume transaction design
        - Performance optimization strategies
        B2C Platform Capabilities- Salesforce Customer 360 integration
        • 1. Data unification across systems
          • 2. Identity and profile management
            - Commerce and engagement tools
            • 1. Marketing and personalization services
              • 2. Commerce Cloud integration patterns
                Solution Design for B2C Customer Experience- Customer journey architecture
                - Omnichannel experience design
                Security and Data Governance- Customer data protection
                - Access control and identity management

                Salesforce Certified B2C Solution Architect Sample Questions:

                Universal Containers has an existing loyalty program that rewards its customers for purchases and frequent shopping with points that can be redeemed in store or online. They want to transform their existing loyalty program by investing in tools like Marketing Cloud, Salesforce Loyally Management and COP- They want to start segmenting their most loyal customers based or their online engagement and purchase history.
                Which three actions should a Solution Architect recommend they consider taking with the tools they are investing In?
                Choose 3 answers

                • A. Curate tiered experiences in Marketing Cloud
                • B. Create Journeys by tiers in Marketing Cloud
                • C. Curate tiered experiences in Loyalty Management
                • D. Segment Individuals within CDP C.Q Segment Journeys within CDP
                Reveal Solution  Discussion  0

                Correct Answer: A,B,C  🗳️

                Explanation: Only visible for Pass4sureCert members. You can sign-up / login (it's free).

                A customer is using B2C Commerce, Marketing Cloud, Service Cloud, and Experience Cloud. They would like to leverage Salesforce CMS to create common content that can be leveraged across customer touchpoints.
                Which two products can leverage Salesforce content without custom integration?
                Choose 2 answers

                • A. Service Cloud
                • B. B2C Commerce
                • C. Experience Cloud
                • D. Marketing Cloud
                Reveal Solution  Discussion  0

                Correct Answer: B,C  🗳️

                Explanation: Only visible for Pass4sureCert members. You can sign-up / login (it's free).

                Universal Containers (UC) is working on an initial release of Service Cloud and B2C Commerce. The UC management team is excited about the new features and wants to go to market with the new solution as soon as possible even though the requirements are not completely mapped out.
                A Solution Architect is asked to evaluate when UC can go live with a new B2C Commerce site, automated chatbots, Einstein case classification, Service Cloud Voice, and analytics.
                How should a Solution Architect respond to the management team's request to help formulate a roadmap for these new capabilities?

                • A. Facilitate a workshop with the management team, applying the relationship design process to create a roadmap aligned to business objectives.
                • B. Ask each member of the management team about their top three concerns, and use it to formulate the roadmap.
                • C. Facilitate a workshop with the development team and create a list of prioritized user stories that can then be used to create a detailed roadmap.
                • D. Ask to follow the management team for a week to gain a better understanding of how they work and what information they need to formulate their roadmap.
                Reveal Solution  Discussion  0

                Correct Answer: A  🗳️

                Explanation: Only visible for Pass4sureCert members. You can sign-up / login (it's free).

                A company uses Marketing Cloud, Experience Cloud, B2C Commerce, and Service Cloud. It is in the process of defining the authoritative system for key data entities involved in B2C Journeys. The company has about
                200,000 customers, each averaging 30 orders per year
                Which option should be considered the authoritative record for consent and compliance preferences, as well as primary person attributes such as name, address, birthday, phone, and email?

                • A. Service Cloud contact
                • B. B2C Commerce customer
                • C. Marketing Cloud subscriber
                • D. Experience Cloud user
                Reveal Solution  Discussion  0

                Correct Answer: A  🗳️

                Explanation: Only visible for Pass4sureCert members. You can sign-up / login (it's free).

                A company uses B2C Commerce to capture customer orders and then uses an ETL tool to send the orders to an ERP system for processing. The company also uses Service Cloud and would like to display the processed orders in that system as well, in case their service reps need to refer to an order. However, the order data itself does not need to be copied.
                Which tool can a Solution Architect use to meet this requirement?

                • A. Streaming API
                • B. Remote Process Invocation
                • C. Salesforce Connect
                • D. Batch Data Synchronization
                Reveal Solution  Discussion  0

                Correct Answer: C  🗳️

                Explanation: Only visible for Pass4sureCert members. You can sign-up / login (it's free).

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