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Salesforce Certified B2B Solution Architect Sample Questions:

1. A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.
What should a Solution Architect recommend as the top priority to start this journey?

A) Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.
B) Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.
C) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.
D) Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.

2. AC Computers is launching a new subscription bundle service and plans to primarily sell through direct sales and a website storefront for existing customers. Direct Sales needs the ability to configure complex deals and manage subscription. Existing customersneed the ability to initialize a request for additional products and services from the storefront and seamlessly send the request directly to Sales to finalize the quote.
Which three recommendations should a Solution Architect make to meet these business requirements?
Choose 3 answers

A) Salesforce Billing
B) B2B Commerce
C) CPQ B2B Commerce Connector
D) Salesforce Order Management
E) Salesforce CPQ

3. Universal Containers (UC) manufactures automobile engine components. UC wants to set up an ecommerce website to deliver a seamlesscustomer purchasing experience, both through self-service and field sales. UC also wants to showcase its extensive product offerings, operate regional promotions and discounts, and managed routing and contracting. UC is looking for guidance on a Salesforce multi-cloud solution to be implemented across phases.
What should a Solution Architect recommend to meet UC's business requirements?

A) Phase 1: Sales Cloud - - Phase 2: Service Cloud -- Phase 3B2B Commerce
B) Phase 1: Service Cloud -- Phase 2: CPQ -- Phase 3: B2B Commerce
C) Phase 1: Sates Cloud - - Phase 2: CPQ -- Phase 3: B2B Commerce
D) Phase 1: Sates Cloud -- Phase 2: B2BCommerce -- Phase 3: Salesforce Field Service

4. Universal Containers (UC) is about to complete the first phase of its digital transformation with its new Lead to Invoice process that incorporates several clouds like Sales Cloud, Service Cloud, Revenue Cloud, Experience Cloud, and MuleSoft. UC is now creating a Center of Excellence and focusing on a purely Agile methodology for working on new releases. UC wants to understand some of the considerations around release planning.
What are two recommendations a Solution Architect should make to ensure UC's releases to production work within its release schedule and there are no delays in future releases?
Choose 2 answers

A) Use the last sprint of the release to stabilize it and eliminate identified issues.
B) Fix the scope of the sprint during release planning regardless of how long it takes.
C) Utilize the last sprint to include functionality that was missed from previous sprints.
D) Create a regular sprint cadence across the different teams to demonstrate new functionality.

5. Northern Trail Outfitters (NTO) has a large product catalog containing about 1 million products mastered inside an external PIH system. In itsfirst Salesforce implementation, NTO implemented Salesforce CPQ as its mam tool of ... to configure and quote, in conjunction with a nightly batch integration from its PIM to bring over all products, with pricing also being maintained inside of CPQ.
As partof its new fiscal year initiative, NTO would like to introduce a digital sales channel to its customers to allow for a traditional ecommerce serf-service experience, and has decided to use its own custom-built solution as a way to accomplish this. One ofthe mam requirements for this custom ecommerce solution is that it must integrate into CPQ in order to present the same entitlements for pre-negotiated contracts that were created in CPQ.
Which two suggestions should a Solution Architect recommend as a starting point to meet NTO's need of effectively integrating both applications together?
Choose 2 answers

A) Recommend an ETl tool to synchronize all product data between Salesforce CPQ, PIM, and the custom ecommerce tool.
B) Harmonise the Pricing and Product structure of the custom ecommerce tool and CPQ to enable a streamlined integration.
C) Use MuteSoft to streamline the peering and product integration between the PIM, ecommerce, and CPQ.
D) Implement an external master Pricing database that can be cartedby both ecommerce and CPQ.

Solutions: