Avaya Aura(TM) Contact Center Implementation Exam: 6202.1 Exam


"Avaya Aura(TM) Contact Center Implementation Exam", also known as 6202.1 exam, is a Avaya Certification. With the complete collection of questions and answers, Pass4sureCert has assembled to take you through 65 Q&As to your 6202.1 Exam preparation. In the 6202.1 exam resources, you will cover every field and category in Avaya Aura Certification helping to ready you for your successful Avaya Certification.

  • Exam Code: 6202.1
  • Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
  • Total Questions: 65
  • Certification Provider: Avaya
  • Corresponding Certification: Avaya Aura
  • Updated on: Jul 25, 2026

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Avaya 6202.1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Post-Implementation Validation, Troubleshooting & Maintenance12%- System test call flows and contact handling validation
  • 1. Log collection tools for connection and routing faults
    • 2. Agent login, inbound/outbound call test procedures
      Topic 2: Contact Center Core Configuration & Agent Environment Setup24%- Queue management, routing scripts and vector processing
      • 1. Priority routing, wait treatment and overflow rules
        • 2. Open Queue licensing and feature activation
          - Call Routing, Skill Groups and Agent Partitioning
          • 1. Agent desktop profiles and softphone provisioning
            • 2. Skill, skillset and supervisor group administration
              Topic 3: Avaya Aura Contact Center Core System Architecture22%- Hardware & Operating System Deployment Prerequisites
              • 1. Network port, firewall and TLS certificate requirements
                • 2. Windows Server platform compatibility specifications
                  - Core Server Component Roles & Interconnection
                  • 1. SIP trunking and Aura Session Manager integration
                    • 2. CCMS, CCMA, CCMM and CCT Component Functions
                      Topic 4: Multimedia Contact Center (CCMM) Implementation16%- Email, chat and web contact channel configuration
                      • 1. Multimedia licensing and commissioning workflows
                        • 2. Multimedia workflow and contact distribution rules
                          - Third-party CRM and database integration interfaces
                          • 1. Real-time reporting database connection setup
                            • 2. CTI toolkit and external data lookup configuration
                              Topic 5: End-to-End Server Installation & Upgrade Procedures26%- Service Pack, Release Update and migration tasks
                              • 1. Cross-version configuration migration utilities
                                • 2. Pre-upgrade backup and rollback planning
                                  - Sequential multi-server installation workflow
                                  • 1. License Manager deployment and entitlement activation
                                    • 2. CCMS database creation and post-install validation

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