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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Click the exhibit button

A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?

A) E has a vector variable that is changed when an evacuation is required
B) E is assigned to a VDN that routes calls to an evacuation vector
C) E is a standard vector code for evacuation
D) E has been administered as a Feature Access Code

2. A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A) There is a firewall between the PC and the CMS.
B) The wrong version of Avaya Terminal Emulator has been loaded on the PC.
C) Avaya Terminal Emulator did not load correctly and needs to be reloaded.
D) Avaya Terminal Emulator is being used on an unsupported operating system.

3. Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?

A) Percent in Service Level
B) EWT- Expected Wait Time
C) ASA-Average Speed of Answer
D) Avaya Business Advocate

4. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) The arrow an the CMS menu is up
B) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
C) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
D) The /cms/install/logdir/admin. log shows a link is operational.
E) From the CMS menu. Maintenance Connection Status shows a link operational.

5. Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A) CMS version is not configured an the system-parameters features farm,
B) There is no network connection to CLAN.
C) CM version is not matching CMS setup.
D) CMS version is misconfigured on the system-parameters features form.

Solutions: