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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam: 6201-1 Exam
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- Updated on: Sep 09, 2026
- No. of Questions: 55 Questions & Answers
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- Updated on: Sep 09, 2026
- No. of Questions: 55 Questions & Answers
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Avaya 6201-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ACD, Call Routing & Vectoring | 25% | - Vector programming and VDN configuration - ACD, hunt groups and skill assignment - Call treatment and routing logic |
| Reporting & Performance Management | 15% | - Service level and agent performance analysis - Real-time and historical reporting - CMS Supervisor administration |
| Avaya Aura Communication Manager Fundamentals | 25% | - System architecture and integration - SAT administration basics - Licensing and feature overview |
| Avaya Call Management System (CMS) Overview & Architecture | 20% | - Data collection and reporting principles - CMS installation and setup - CMS architecture and components |
| Maintenance, Troubleshooting & Best Practices | 15% | - Backup, restore and system health checks - Diagnostic tools and log review - Common implementation issues and fixes |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)
- A. BCMS receives data internally and stores data in a volatile switch memory.
- B. Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
- C. CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
- D. BCMS is interval based and CMS is call based.
Correct Answer: C,D 🗳️
In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)
- A. VDN farm
- B. Vector farm
- C. Agent Login ID farm
- D. Hunt Group farm
Correct Answer: A 🗳️
When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?
- A. NET MGT Port
- B. SER MGT Port
- C. NET 1Port
- D. XVR-300XB port
Correct Answer: B 🗳️
Which communication manager option on the communication manager gives the customer call centre capabilities?
- A. Expert Agent Selection (EAS)
- B. Best Service Routing (BSR)
- C. Automatic Call Distribution (ACD)
- D. Least Occupied Agent (LOA)
Correct Answer: C 🗳️
What is the term of an extension that routes calls to specific vector?
- A. Routing Directory Number (RDN)
- B. Vector Directory Number (VDN)
- C. Hunt Group Number (HGN)
- D. Vector Routing Number (VRN)
Correct Answer: B 🗳️
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