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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

Question 1

A Job is running on Avaya Proactive Contact 5.0 and the system operator notices that not enough records are selected. The operator wants to change selection criteria to select more records and re-run the call selection without stopping the job.
How can this be achieved?

A. Change the parameters and re-run the selection from Editor.
B. Change the parameters and re-run the selection from Command User Interface (CUI).
C. Change the parameters and re-run the selection from Analyst.
D. Change the parameters and re-run the selection from Monitor.

Question 2

A system operator observes that on a particular job, agents are being presented with unexpected release codes after selecting the release line button.
Which configuration in the job should be examined?

A. record selection file name
B. outbound Screen
C. script label to use for making call
D. agent key definition file name

Question 3

Which three are required for license server setup? (Choose three.)

A. WebLM Installation
B. Tomcat
C. JBOSS
D. The license file generated using the Avaya Product Licensing and Delivery System (PLDS)
E. The license file installed on each Avaya Proactive Contact (APC.system in a pod.

Question 4

A system supervisor calls support to report that when Job Agent view in Monitor is used, agents that are on break cannot be seen.
What is the reason for this happening?

A. Display of agents who have used the "Go On Break" function of PC Agent application is not supported in Monitor.
B. The agents are exiting out of the Proactive Contact Agent (PC Agent) application rather than using the "Go On Break" option in the PC Agent menu.
C. An agent who is on break is not really on a job. The supervisor should see that the agent is still on the system by looking at a Dialer Agent view Instead.
D. An agent who has used the "Go On Break" function Is shown as "Off Job" in Monitor.
E. Monitor may not be configured to display agents who are on break.

Question 5

Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)

A. Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.
B. Copy missing records from the prior day's calling list to the newly downloaded calling list.
C. Retain recall configuration data set on account on consecutive day's download.
D. Mark duplicate records as unable to be called.
E. Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).

Solutions: