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Salesforce Certified Agentforce Specialist: AI-201 Exam
"Salesforce Certified Agentforce Specialist", also known as AI-201 exam, is a Salesforce Certification. With the complete collection of questions and answers, Pass4sureCert has assembled to take you through 315 Q&As to your AI-201 Exam preparation. In the AI-201 exam resources, you will cover every field and category in AI Specialist Certification helping to ready you for your successful Salesforce Certification.
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- Exam Code: AI-201
- Exam Name: Salesforce Certified Agentforce Specialist
- Certification Provider: Salesforce
- Corresponding Certification: AI Specialist
- Updated: Oct 09, 2026
- No. of Questions: 315 Questions & Answers with Testing Engine
- Download Limit: Unlimited
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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Cloud & Grounding | 20% | - Data integration for AI agents
|
| Topic 2: Testing, Deployment & Lifecycle | 15% | - Agent lifecycle management
|
| Topic 3: AI Agents | 35% | - Agent behavior configuration
|
| Topic 4: Governance & Observability | 10% | - AI governance
|
| Topic 5: Prompt Engineering | 20% | - Prompt Builder usage
|
Salesforce Certified Agentforce Specialist Sample Questions:
An Agentforce created a custom Agent action, but it is not being picked up by the planner service in the correct order. Which adjustment should the Al Specialist make in the custom Agent action instructions for the planner service to work as expected?
- A. Specify the dependent actions with the reference to the action API name.
- B. Specify the LLM model provider and version to be used to invoke the action.
- C. Specify the profiles or custom permissions allowed to invoke the action.
Correct Answer: A 🗳️
Explanation: Only visible for Pass4sureCert members. You can sign-up / login (it's free).
What is the primary advantage of creating an individual retriever instead of the default retriever?
- A. Individual retrievers automatically generate new search indexes and dynamically update vectors.
- B. Individual retrievers allow the configuration of filters, specified fields, and how many results are returned.
- C. Individual retrievers can aggregate multiple data spaces and data model objects (DMOs) into a unified retriever output.
Correct Answer: B 🗳️
Explanation: Only visible for Pass4sureCert members. You can sign-up / login (it's free).
What is the importance of Action Instructions when creating a custom Agent action?
- A. Action Instructions tell the user how to call this action in a conversation.
- B. Action Instructions tell the large language model (LLM) which action to use.
- C. Action Instructions define the expected user experience of an action.
Correct Answer: C 🗳️
Explanation: Only visible for Pass4sureCert members. You can sign-up / login (it's free).
A data scientist needs to view and manage models in Einstein Studio, and also needs to create prompt templates in Prompt Builder. Which permission sets should an Agentforce Specialist assign to the data scientist?
- A. Prompt Template User and Data Cloud Admin
- B. Prompt Template Manager and Prompt Template User
- C. Data Cloud Admin and Prompt Template Manager
Correct Answer: C 🗳️
Explanation: Only visible for Pass4sureCert members. You can sign-up / login (it's free).
A service manager wants to use Salesforce Prompt Builder to help agents summarize customer case notes after a support call.
The summary should:
- Capture the customer's issue, troubleshooting steps taken, and next
actions.
- Be no longer than five sentences.
- Use plain language (no technical jargon).
If no next action is identified, the summary should explicitly state "No next action required." Which prompt template follows Salesforce prompt design best practices?
- A. Role: You are a support agent writing a case summary.
Task: Provide a professional summary of the issue and troubleshooting steps.
Contest: Include customer issue, steps taken, and next actions if available.
Constraints: No strict sentence limit, but use plain language. If no next action is found, leave it out.
Format: Use paragraphs for readability. - B. Role: You are a case documentation assistant.
Task: Write a summary of the support call.
Context: Always describe the customer issue, troubleshooting, and resolution details.
Constraints: The summary should be comprehensive and professional, but there is no limit on length or language style.Format: Use complete sentences in a narrative style. - C. Role: You are an experienced support agent.
Task: Summarize the case notes,
Context: Include customer issue, troubleshooting steps, and next actions.
Constraints: Limit to 5 sentences, use plain language, and if no next action is found, state "No next action required." Format: Use numbered sentences for clarity.
Correct Answer: C 🗳️
Explanation: Only visible for Pass4sureCert members. You can sign-up / login (it's free).
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