Oracle Fusion Service 2026 Implementation Professional: 1Z0-1064-26 Exam

"Oracle Fusion Service 2026 Implementation Professional", also known as 1Z0-1064-26 exam, is a Oracle Certification. With the complete collection of questions and answers, Pass4sureCert has assembled to take you through 79 Q&As to your 1Z0-1064-26 Exam preparation. In the 1Z0-1064-26 exam resources, you will cover every field and category in Oracle Cloud Certification helping to ready you for your successful Oracle Certification.

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  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Certification Provider: Oracle
  • Corresponding Certification: Oracle Cloud
  • Updated: Sep 09, 2026
  • No. of Questions: 79 Questions & Answers with Testing Engine
  • Download Limit: Unlimited

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Digital Customer Service and Chat- Chatbot and automation
  • 1. Virtual assistant configuration
    - Digital Customer Service (DCS)
    • 1. UI themes and branding
      • 2. Embedding Fusion Service in external apps
        Customer Entitlements and Action Plans- Action Plans
        • 1. Execution within service requests
          • 2. Action plan templates
            - Entitlements and SLAs
            • 1. Coverage and service tiers
              • 2. Milestones and operating calendars
                • 3. Notifications and performance tracking
                  Notifications, Emails, and Interactions- Email processing
                  • 1. Inbound/outbound email channels
                    • 2. Email templates and interaction tracking
                      - Notifications and collaboration
                      • 1. Internal collaboration tools
                        • 2. In-app notifications
                          Work Assignment and Routing- Omnichannel routing
                          • 1. Cross-channel workload distribution
                            • 2. Work starvation prevention
                              - Queues and assignment rules
                              • 1. Agent capacity and availability
                                • 2. Queue configuration
                                  • 3. Assignment rules based on SR attributes
                                    Data Migration and Integration- Data import/export
                                    • 1. Import Management tool
                                      • 2. FBDI import
                                        Redwood UX and AI Features- Redwood interface configuration
                                        • 1. Workflow implementation platform
                                          • 2. Activities timeline
                                            - AI capabilities
                                            • 1. Knowledge recommendations
                                              • 2. SR classification AI
                                                Computer Telephony Integration (CTI)- Telephony integration setup
                                                • 1. Call flows configuration
                                                  • 2. Redwood CTI toolbar setup
                                                    • 3. Screen pop functionality
                                                      Managing and Extending Service Requests- Service Request configuration and lifecycle management
                                                      • 1. Profile options and system configuration
                                                        • 2. Scheduled processes and automation
                                                          • 3. SR outcomes and resolutions
                                                            • 4. User and role management
                                                              • 5. Service catalog and category hierarchy
                                                                - Application Composer extensions
                                                                • 1. Object workflows
                                                                  • 2. Groovy scripting for business logic
                                                                    • 3. Custom objects and fields
                                                                      Productivity and Contact Center Tools- Agent productivity tools
                                                                      • 1. Dashboards and analytics
                                                                        • 2. Hotkeys and shortcuts
                                                                          • 3. SmartText configuration

                                                                            Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                                                            A service agent can create tasks from different system areas.
                                                                            Identify three modules where a service agent can create and associate tasks.

                                                                            • A. Sales opportunities
                                                                            • B. Social network
                                                                            • C. Service requests
                                                                            • D. Notes
                                                                            • E. Contacts
                                                                            Answer: A,B,C

                                                                            Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
                                                                            Which statement is true?

                                                                            • A. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
                                                                            • B. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
                                                                            • C. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
                                                                            • D. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
                                                                            Answer: D

                                                                            What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

                                                                            • A. Configure products groups and product items in Engagement Cloud.
                                                                            • B. Add the Product object to your DCS application.
                                                                            • C. Add product ID(s) to the database component.
                                                                            • D. Add images as the product image will not be pulled from Engagement Cloud.
                                                                            Answer: A,B,C

                                                                            Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
                                                                            Which four steps are required to define this new category?

                                                                            • A. Select the task Manage Service Request Categories.
                                                                            • B. Select Service Catalog in Functional Areas.
                                                                            • C. Select Status = "Active".
                                                                            • D. Select Create Category > Create Top-Level Category.
                                                                            • E. Complete Category Name.
                                                                            • F. Check the Active flag.
                                                                            • G. Select Create Category > Create Child Category.
                                                                            Answer: A,C,D,G

                                                                            If you want to disable the ability to delete activities for all users, what action should you perform?

                                                                            • A. Remove the "delete activities" role from all the users who have this role.
                                                                            • B. Remove the "delete activities" button from all pages used by the users who have this access.
                                                                            • C. Remove the "delete activities" privilege from all the roles for users who have this access.
                                                                            • D. Remove the users of the roles who have the "delete activities" access.
                                                                            Answer: D

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