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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. What would be the BEST composition for a multidisciplinary rounding team to round on ICU patients?

A) The ICU nurse leader, primary nurse, respiratory therapist, and patient care assistant
B) The attending physician, pulmonologist, immunologist, and cardiologist
C) The medical chief of staff, attending physician, house supervisor, patient registrar, and spiritual care provider
D) The attending physician, nurse leader, primary nurse, case manager, pharmacist, and spiritual care provider

2. Which is the MOST commonly reported cause of adverse events affecting limited English proficiency
/culturally diverse patients?

A) Family members, friends, and nonqualified staff are used as medical interpreters.
B) Staff overlook cultural nuances, creating assumptions that affect patient safety.
C) Administrators fail to hire bilingual staff to fulfill appropriate language services.
D) Professional interpreters are not adequately trained to translate in medically challenging situations.

3. In order to achieve the best use of personal health records and patient portals, which is MOST important to consider?

A) Widespread accessibility and exchange of data
B) The ability to track patient movements and deliver targeted advertisements
C) The ability to write unlimited complaints
D) Convenience for scheduling and medication refill

4. Which is the BEST method for reviewing patient experience survey results and identifying the appropriate indicators for targeted improvement work?

A) Intervene with survey items that are ranked the lowest in relation to the peer group.
B) Identify the lowest scoring survey items and determine interventions for improvement.
C) Work with unit or practice leaders and ask them which indicators they want to work on.
D) Use a priority index or correlation analysis to identify indicators for intervention.

5. During a brainstorming meeting, a team member appears resistant, stating, " Why are we even talking about this? We know nothing is going to change. " What is the BEST next approach in overcoming this challenge?

A) Explain the reason for the change.
B) Escalate to a senior leader.
C) Agree with the team member.
D) Create another shared work team.

Solutions: