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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks wants to improve its return on investment (ROI) by creating intelligent processes built on trusted, targeted data.
What is a justification for using AppExchange data services?

A) To create customer segments with personas and scoring
B) To activate customizable sales forecasting and lead scoring
C) To use Salesforce Surveys to update customers' data

2. Cloud Kicks has completed the discovery stage and leadership has aligned on the project's business goals.
What should the consultant formalize with stakeholders before moving on to the next project stage?

A) Onboard team members to start development of the solution.
B) Create user stories to present for prioritization.
C) Define key metrics to identify how success will be measured.

3. Cloud Kicks (CK) recently implemented Einstein Opportunity Scoring in its production org. CK is using the Amount field in its Opportunity Scoring model.
What will a user without access to the Amount field on the Opportunity object observe?

A) The Amount field will be hidden from the contributing factors section.
B) The Opportunity Score field and the Amount field will be hidden for that user.
C) The Amount field will display an error in the contributing factors section.

4. Universal Containers is analyzing data to identify gaps, and wants to know which Accounts with open Opportunities are missing Contacts.
What should a consultant recommend to build this report?

A) Roll-up summary flied
B) Cross filter
C) Reporting snapshot

5. Cloud Kicks has a large remote sales department working in many different locations. Management wants greater visibility into the opportunities in progress with their respective teams. They also want to receive emails when opportunities reach key metrics (for example, stage progression) or a high probability. However, they want to control the frequency of their emails.
Which solution should a consultant recommend?

A) Create a report filtering for the criteria and allow managers to subscribe to the report.
B) Define a record-triggered flow when the stage is updated to new values.
C) Subscribe to Chatter Feed Tracking to receive updates.

Solutions: