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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question 1

During requirements discovery for a new mobile app for Cloud Kicks, different business units are proposing conflicting requirements for some of the key use cases. which methodology should be used to resolve conflicts and promote consensus?

A. SWOT Analysis
B. Journey Mapping
C. Prioritization Matrix

Question 2

Cloud Kicks' (CK) product teams are well-led, productive, and meet their KPIs. However, the teams tend to become siloed and focused on their individual team priorities, occasionally leaving CK's customer experience fragmented.
Which tool should CK's strategy designer recommend to grow and nurture cross-departmental collaboration?

A. Roadmap of cross-product features
B. V2MOM with shared methods.
C. Annual leadership summit

Question 3

Cloud Kicks' existing customers are loyal, but the company believes its total addressable market is larger.
What should their strategy designer explore to increase market share?

A. Diversifying product offerings
B. Deepening customer engagement
C. Reinvesting in existing products

Question 4

A strategy designer wants to make a case to executive stakeholders to target a new, saturated market with the purpose of increasing new customer acquisition.
Which approach should the designer focus on?

A. Create a clickable high fidelity prototype to assess feasibility and perform user research on
B. Restate business goals and show how design could be used to de-risk exploration of this
C. Make a presentation on design best practices and have industry experts speak on new market

Question 5

A Cloud Kicks (CK) strategy designer is leading a project to create a new customer experience with digital and environmental touchpoints. The stakeholders want to understand how the designer is proposing CK will deliver the experience. which tool should they use to explore the collaboration, structure, and processes that will be required?

A. Service blueprint
B. Journey map
C. Empathy map

Solutions: