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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal containers (UC) wants to deploy knowledge to its field team.
How shouldUC ensure its technicians can access knowledge articles offline?

A) Use the salesforce Mobile App with deep linking to the field service lightning MobileApp.
B) Use work types to assign associated articles to work order.
C) Write a workflow that associates articles to work orders based on a picklist on thework order.
D) Create a custom Mobile App that syncs articles based on service appointmentassignments.

2. Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?

A) A service resource can only be 2 member of 2 single Crew
B) Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
C) The Preferred Resource service objective is ignored for active Crew Members.
D) Capacity-based scheduling is supportedfor Service Crews.

3. Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?

A) Three Service Territories withfewer than 50 resources
B) Two Service Territories that split the Service Resources evenly
C) Five Service Territories with fewer than 500 Service Appointments per day
D) One Service Territory with four Polygons

4. Universal Containers provides maintenance and emergency services to its customers. Sending Technicians to emergency calls during the day causes long travel times and reduces the number of appointments that a Technician can complete.
Which feature should the Consultant use to reduce travel time and increase Technician productivity?

A) Fill-in Schedule
B) Fix Overlaps
C) Resource Schedule Optimization
D) Reschedule Appointment

5. Universal Containers wants to prevent the lunch breakfrom interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?

A) Use appropriate Resource Operating Hours.
B) Use the Resource Availability Rule.
C) Create Resource Absences every day.
D) Create a recurring Service Appointment.

Solutions: