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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. A support manager wants an agent to summarize cases but prevent it from exposing customer PII. Which feature directly addresses this requirement?

A) Einstein Trust Layer data masking
B) Prompt Builder
C) Field-level security
D) Case assignment rules

2. Universal Containers, dealing with a high volume of chat inquiries, implements Einstein Work Summaries to boost productivity. After an agent-customer conversation, which additional information does Einstein generate and fill, apart from the "summary"'

A) Draft Survey Request Email
B) Issue and Revolution
C) Sentiment Analysis and Emotion Detection

3. A sales rep at Universal Containers is extremely busy and sometimes will have very long sales calls on voice and video calls and might miss key details. They are just starting to adopt new generative AI features. Which Einstein Generative AI feature should An Agentforce recommend to help the rep get the details they might have missed during a conversation?

A) Sales Summary
B) Call Summary
C) Call Explorer

4. Universal Containers (UC) is rolling out an AI-powered support assistant to help customer service agents quickly retrieve relevant troubleshooting steps and policy guidelines. The assistant relies on a search index in Data Cloud that contains product manuals, policy documents, and past case resolutions. During testing, UC notices that agents are receiving too many irrelevant results from older product versions that no longer apply. How should UC address this issue?

A) Create a custom retriever in Einstein Studio, and apply filters for publication date and product line.
B) Use the default retriever, as it already searches the entire search index and provides broad coverage.
C) Modify the search index to only store documents from the last year and remove older records.

5. What is one key purpose of action instructions when creating a custom agent action in Agentforce?

A) Action instructions tell the user how to call this action in a conversation.
B) Action instructions define the temperature of the large language model (LLM) powering the Reasoning Engine.
C) Action instructions help the reasoning engine decide which action to use.

Solutions: