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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

Which channel types are supported in SAP Cloud for Customer? ]

A. Business-to-business
B. Business-to-consumer
C. Business-to-customer
D. Consumer-to-consumer
E. Employee support

Question 2

You need to configure an automated e-mail response to your customer when a service technician is assigned to a ticket.
Which actions do you perform in SAP Cloud for Customer?
Note: There are 2 correct answers to this question.

A. Build a workflow rile
B. Configure e-mail channels
C. Create social media channels
D. Set up notification of delegates

Question 3

In order to update the status of multiple subtickets, what action does the agent perform?

A. Mass subticket cancellation
B. Mass subticket creation
C. Mass subticket completion
D. Mass subticket status update

Question 4

What is the difference between a business user and employee? Note: There are 2 correct answers to this question.

A. Business users can be created using the data migration template: employee cannot
B. Employee need to be assigned directly to the organizational structure; business users must not
C. Business users can be assigned access right and business roles: employees cannot
D. Employee can be assigned access rights and business roles; business user cannot

Question 5

What can you define when setting up a service contract in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A. Call-off quantity
B. Covered objects
C. Usage restrictions
D. Entitled parts
E. Billing milestones

Solutions: