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SAP CRM Certification Exam Topics:

Topic AreasTopic Details, Courses, BooksWeighting
SAP CRM Transactional ProcessingDescribe Activity management and transactional processing

TCRM20 OR CR100
8% - 12%
SAP CRM Master DataDescribe Business partners, organizational management and product master

TCRM10 OR CR100
> 12%
SAP CRM Business ScenariosDescribe SAP CRM Marketing, SAP CRM Sales, SAP CRM Service and SAP CRM Analytics.

TCRM10 OR SAPCRM
8% - 12%
CRM MiddlewareDescribe CRM Middleware, Data Exchange with R/3 Backend

TCRM20 OR CR500
8% - 12%
SAP CRM Technology & IntegrationDescribe SAP CRM Solution - Foundation & Architecture, SAP NetWeaver Fundamentals

TCRM10 OR SAPCRM, CR100
> 12%
SAP CRM Basic FunctionsDescribe CRM Billing, partner processing, actions and pricing fundamentals

TCRM20 OR CR100
> 12%
SAP CRM Interaction ChannelsDescribe SAP CRM Channel Management, SAP CRM Field Applications and SAP CRM Interaction Center

TCRM10 OR SAPCRM
> 12%
CRM User InterfaceDescribe CRM user interface

TCRM20 OR CR580
> 12%

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SAP CRM Certification Exam Details:

Exam NameSAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3
Duration180 mins
Exam Price$550 (USD)
Reference BooksTCRM10, TCRM20
Number of Questions80
Sample QuestionsSAP CRM Certification Sample Questions
Exam CodeC_TCRM20_73
Schedule ExamSAP Training OR Pearson VUE
Passing ScoreC_TCRM20_73 - 63%
LevelAssociate

Reference: https://training.sap.com/certification/c_tcrm20_73-sap-certified-application-associate---crm-foundation-with-sap-crm-70-ehp3-g/

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