Pega Certified Decisioning Consultant (PCDC) 86V1: PEGAPCDC86V1 Exam
"Pega Certified Decisioning Consultant (PCDC) 86V1", also known as PEGAPCDC86V1 exam, is a Pegasystems Certification. With the complete collection of questions and answers, Pass4sureCert has assembled to take you through 60 Q&As to your PEGAPCDC86V1 Exam preparation. In the PEGAPCDC86V1 exam resources, you will cover every field and category in Pega PCDC Certification helping to ready you for your successful Pegasystems Certification.
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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Next-Best-Action Concepts | 8% | - One-to-one customer engagement - Contact center value optimization - Always-on outbound fundamentals - Define starting population |
| AI and Arbitration | 8% | - AI-based prioritization - Business rule prioritization - Action arbitration logic |
| Contact Policy and Volume Constraints | 13% | - Outbound volume limiting - Prevent action overexposure - Tracking periods for policies |
| Channels | 10% | - Email offer delivery - Real-time containers - Third-party integration |
| Engagement Policies | 13% | - Define engagement policies - Create engagement strategies |
| Actions and Treatments | 15% | - Web offer presentation - Define and manage customer actions - Outbound action configuration |
| Decision Strategies | 25% | - Design and build decision strategies - Implement eligibility rules - Use predictive models - Simulate and test strategies |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
1. U+ Bank, a retail bank, wants to begin promoting credit card offers via email to qualified customers. The business would like to ensure that the outbound run always uses the latest customer information.
What do you configure to implement this requirement?
A) Select Refresh the audience
B) Trigger an external ETL (Extract-Transform-Load) process
C) Run the starting population segment daily
D) Select different audience sample with similar profile
2. When a customer is offered an action that they already accepted, this is because_________.
A) the customer intent was captured incorrectly
B) the actions are filtered based on eligibility
C) there are no suppression rules defined
D) the strategy is not customized to exclude previously accepted offers
3. U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website- The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer has clicked on any of the mortgage offers a total of three times in the last 7 days, do not show any mortgage offers to that customer for the next 10 days.
A) Suppress an action for 10 days if there are three clicks for any channel in the last 7 days.
B) Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 7 days.
C) Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 10 days.
D) Suppress an action for 7 days if there are three clicks on the web channel in the last 10 days.
4. Aggregation components provide the ability to________________.
A) make calculations based upon a list of actions
B) set a text value to a strategy property
C) choose between actions
D) filter actions based on priority and relevance
5. MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to improve sales in the current quarter.
Which arbitration factor do you configure to implement the requirement?
A) Context weighting
B) Business weighting
C) Action value
D) Propensity
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A |
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