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Pegasystems PEGACPLSA88V1 Exam Syllabus Topics:

Pegasystems Certified Pega Lead System Architect (CPLSA) Exam 8.8 Sample Questions:

Question 1

MyMealth Corporation wants to use the age of the claim to increase the urgency on the assignment so that claims processors work on the most urgent claims first. The claim assignment urgency increases by 1 each day the claim remains in an unresolved status. At any time. My Health has up to 10,000 claims in process. Claims in the PendingProcessing workbasket are subject to this calculation. The application updates the claim urgency daily before the work day begins. AM claims are processed within 30 days.
MyHealth also processes complaint cases from health plan members. Complaint cases use a service level agreement (SLA) to ensure the customer service representatives respond to complaints within 48 hours. All claims processors work in Los Angeles 9:00 AM-5:OQ PM PST.
Which approach satisfies the claim urgency requirement and provides the best experience for the claims processor?

A. Use the overall SLA to increment the pyUrgencyAssignAdjust value by 1. Reset the goal date to the following day
B. Use a declare expression to increment the pytJrgcncyAsp/gnAdjur.t value to 1. When a claim processor opens the assignment, the urgency is increased by 1.
C. Use an advanced agent on a dedicated node to increment the pyUrgencyAssignAdjust value by 1 for every assignment that matches the selection criteria.
D. Use the assignment SLA to increment the pyUnjerncyAssiqnAdjust value by 1 every day the claim is in an open status.

Question 2

users complain of difficulty creating a customer service request through facebook massenger. how do you address this issue?

A. add approximate matches to the create case command (s) for the channel.
B. add response commands to the channel
C. change the text analyzer configured for the channel.
D. add approximate matches to the response commands for the channel.

Question 3

A Pega developer working on customizing GetNextWork functionality has overridden the GetNextWork_WorkBasketUrgencyThreshold application settings rule, because they want to define a minimum cutoff value for assignment urgency.
Overriding this value can speed things up by changing the order in which assignment candidates are examined.
As an LSA, which one of the following would you recommend as a best practice in this situation?

A. To keep in sync with the work list, change the Urgency Threshold for the worklist as well.
B. To simplify testing of GetNextWork functionality, supply different cutoffs for different production levels.
C. To simplify migration, create a separate ruleset for customization of GetNextWork functionality.
D. To avoid customization, do not approve check-in of the rule.

Question 4

A volume constraint uses the Return any action that does not exceed constraint mode. The following tables show the configuration of the volume constraints and the list of customers in the outbound segment:

The outbound run selects customers in the following order to apply the volume constraints: CUST-01, CUST-02, CUST-03, CUST-04, and CUST-05.
Based on the configuration of the volume constraints for each channel, which offer does CUST-05 receive?

A. Silver card and Diamond card
B. Silver card
C. None
D. Diamond card

Question 5

U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning architect, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision HubTM.

Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?

A. Fair
B. Very Poor
C. Good
D. Poor

Solutions: