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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. できるだけ早くサービスを回復する責任はどのプロセスに含まれますか?

A) ITサービス継続管理
B) 問題管理
C) 可用性管理
D) インシデント管理

2. サービスデスクがインシデントを既知のエラーに関連付けようとすることが重要なのはなぜですか?

A) そうしないと問題管理が機能しないためです。
B) これは IT サービス管理モデルの一部であるため
C) これは、インシデントをより迅速に解決できることを意味するためです。
D) これによりインシデントをより適切に追跡できるため

3. サービス報告プロセスの目的は何ですか?

A) レポートに含まれる情報を使用してインシデントの原因を特定および分析することで、ビジネスへの混乱を最小限に抑えるため
B) サービス管理の計画と実施に関する進捗報告を提供するため
C) 意思決定と効果的なコミュニケーションを支援するために、合意されたタイムリーで信頼できる正確な情報を作成すること
D) すべてのサービス活動において情報セキュリティを効果的に管理するために講じられた措置を文書化すること

4. 問題管理は、インシデントの量と種類の傾向分析を実行する責任があります。
その理由は何でしょうか?

A) 容量データベースに入力を提供します。
B) インシデントの反復発生を防止するため
C) サービスの正しいユーザーに請求できるようにするため
D) 経営陣に報告できるようにするため

5. 情報セキュリティ管理における「完全性」という用語は何を意味しますか?

A) 情報へのアクセスを監視する
B) IT 組織に対する忠誠心についてサポート スタッフをスクリーニングする
C) 不正使用から情報​​を保護する
D) 情報の正確性、完全性、正確性

Solutions: