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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which object is used for representing work tickets from SAP cloud for customer in SAP Multi Resource Scheduling?

A) Service order
B) Debit memo request
C) Demand
D) Internal order

2. You need to configure an automated e-mail response to your customer when a service technician is assigned to a ticket.
Which actions do you perform in SAP Cloud for Customer?
Note: There are 2 correct answers to this question.

A) Build a workflow rile
B) Configure e-mail channels
C) Create social media channels
D) Set up notification of delegates

3. Which of the following actions can you perform with the Administration Adaptation function? Note: There are
3 correct answers to this question.

A) Disable Key User properties
B) Assign a page layout to achieve dynamic user interfaces
C) Create an extension field and define its properties
D) Edit custom forms and reports
E) Change my settings

4. What information is required to automatically schedule a maintenance plan? Note: There are 3 correct answers to this question.

A) Service team
B) MDRO run
C) Ticket category
D) Measurement attributes
E) Schedule condition

5. Which of the following involved parties are supported by default for the installed base and installed base items? Note: There are 3 correct answers to this questions

A) Territory Manager
B) Service technician team
C) Service engineer
D) Customer
E) Responsible employee

Solutions: