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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

Question 1

Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

A. ED sends a resource request to WA with chat attributes for a suitable agent.
B. ED sends a resource request to CS with chat attributes for a suitable agent.
C. ED sends a resource request to WA and invites the agent to a chat room.
D. ED sends a "create new contact" request to OCP snap-in.
E. ED workflow requests chat attributes for the Context Id from C Store.

Question 2

When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?

A. Avaya Aura Experience Portal IVR Application
B. Avaya Aura Session Manager
C. Avaya Aura Application Enablement Services
D. Avaya Aura Communication Manager

Question 3

A customer is testing Avaya Oceana Voice Call Flow.
From where can the customer see the Context ID for a particular Active call if the customer does not want to enable "Analyze Oceana Log files*?

A. From to Admin Console instances by clicking Active Instance and then elide on the Context Store Cluster Block
B. From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information popup
C. From AES DMCC Summary information by clicking on Status and Control, DMCC Service Status, No. of Associations
D. From SMGR CSC Attribute Information by clicking on Avaya Breeze, Configuration and CSServices Attributes

Question 4

During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?

A. Agent Controller
B. Email Manager
C. ORC
D. Omni channel Database

Question 5

Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?

A. Unified Collaboration Model (UCM)
B. Engagement Designer (ED)
C. Call Server Connector (CSC)
D. Unified Collaboration Administration (UCA)

Solutions: