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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

Question 1

A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers.
* for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more.
* for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than
$200.
* for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase.
Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?

A. "Blue" tier member with any transaction amount is <= $200, then "Outcome"; non-qualifying point deduction = transaction amount.
B. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount / 2.
C. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount.
D. "Blue" tier member with any transaction amount, then "Outcome": non-qualifying point deduction = transaction amount.
E. "Gold" tier member with the transaction amount is >= $200, then "Outcome": tier-qualifying multiplier
=2

Question 2

Cloud Kicks has been using Loyalty Management, Sales Cloud, and Service Cloud as part of its tech stack to manage its Loyalty Program. The marketing team is interested in implementing Salesforce Marketing Cloud, so Loyalty program members can be informed and engaged with personalized emails sent using Salesforce Marketing Cloud.
Using the least development effort, how can the Loyalty Management Consultant accomplish the necessary integration between Salesforce Marketing Cloud and Loyalty Management platforms?

A. Install and configure Marketing Cloud Connect to integrate with Loyalty Management
B. Create a connected app to integrate Salesforce Loyalty Management and Marketing Cloud via APIs
C. Design Datasets with Dataflows and the Dataset Builder
D. Install and configure Salesforce Marketing Cloud Contacts Connection

Question 3

The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.
The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.
Which date would be the new Expiry date or this member after the tier is upgraded to Gold?

A. December 31, 2023
B. March 16, 2020.
C. March 31 2024
D. December 31, 2024

Question 4

What is a business use case for integrating Marketing Cloud Personalization with Loyalty Management?

A. To be able to send personalized marketing emails in batches.
B. To enable the purchasing of products and take payment.
C. To offer promotions in real-time to customers.
D. To create unified profile from multiple source of truth and build a golden record.

Question 5

A Loyalty Manager wants to send an SMS to a member's mobile device after the member has made a purchase and their non-qualifying points have been increased.
An integrated solution between Salesforce Loyalty Management and Salesforce Marketing Cloud is proposed to meet this business need.
Which two Salesforce solutions are required to meet the business's needs?

A. Marketing Cloud Mobile Push
B. Marketing Cloud Connect
C. Marketing Cloud Personalization
D. Marketing Cloud MobileConnect

Solutions: